Ratings based on 1,420 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Location is great.
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Shaniqua,Thank you for staying with us and sharing your thoughts. We are delighted that our ideal location worked well for your travel needs, and if we can ever be of any help during a visit, please let us know. Your feedback is appreciated, and it would be an honor to welcome you back anytime.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Meta,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Taylor,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Virginia,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 17 Nov 2024
Great rooms and great staff
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Gerald,Thank you for your feedback! We’re glad that both our rooms and team exceeded your expectations. It was a joy hosting you, and we look forward to welcoming you back soon for another fantastic stay at Sonesta Philadelphia Rittenhouse Square!
by A verified traveler
Posted 17 Nov 2024
Great place to stay! You can get anywhere in the city easily. Would stay there again
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear James, Thank you for your great review! We’re thrilled you found Sonesta Philadelphia Rittenhouse Square a convenient base for exploring Philadelphia. We look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 16 Nov 2024
Property was very good, our only disappointment was no extra effort made to personalize the visit for my birthday and anniversary
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Hema,Thank you for your feedback! We’re glad to hear you enjoyed our property, but we’re sorry to learn that your special occasions weren’t as personalized as you had hoped. Celebrating milestones like birthdays and anniversaries is important, and we regret missing the opportunity to make your visit extra memorable. Rest assured, your feedback is valuable as we continually improve and enhance our guest experience. We hope to welcome you back to Sonesta Philadelphia Rittenhouse Square for an experience that exceeds expectations.
by A verified traveler
Posted 14 Nov 2024
Awesome Hotel for a day trip to Philly
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Yuzhe,Thank you for your wonderful review. We're delighted to hear that you enjoyed your stay with us and we hope to welcome you back in the future.
by A verified traveler from Brooklyn
Posted 10 Nov 2024
Nice
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Harley,Thank you for sharing your feedback! We’re glad you had a nice stay with us at Sonesta Philadelphia Rittenhouse Square. We look forward to welcoming you back soon for another enjoyable visit.
by A verified traveler
Posted 10 Nov 2024
Not what it shows
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Mariela,Thank you for taking the time to provide us with feedback on your recent stay. We're disappointed that your experience may have fallen short of expectations. Please feel free to reach out to us offline so we may better address any lasting concerns. We look forward to hearing from you soon.
