Ratings based on 1,161 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 4 Jan 2025
Very very busy and noisy at night
by A verified traveler
Posted 4 Jan 2025
It was a clean and spacious hotel room. The bed was comfy. It was extremely cold in Philly that weekend, 7 degrees faranheit that felt like in the negatives. And I was so grateful that our room was always warm, being able to change the thermostat to your liking was great. We loved being in walking distance from all the historical sights and right next to the Reading Terminal Market, we got food and beer from there so many times. I also loved that we were close to Love Park and Chinatown! Such an amazing place to stay.
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 3 Jan 2025
The hotel is nice to look at, but once you relax inside the room the quality isn't at the standard. Bed sheets don't fit the bed, so when you turn over a night, they come off so easily. The TV and phone didn't work to report the bedding issue. Internet was slower than 4G. It all sounds picky, but I've stayed in cheaper motels that are better than this Hilton.
Comment from Hotel Management
3 Jan 2025 by Alexandra, Hotel Management
Dear Andrew,Thank you for taking the time to share your feedback with us. We deeply regret to hear about the issues you encountered during your stay. Please allow us to address your concerns.First, we apologize for the inconvenience caused by the bedding. This is not the standard we strive to uphold, and we will review this with our housekeeping team to ensure this is addressed promptly.Regarding the malfunctioning TV and phone, as well as the internet speed, we experienced a significant technical issue during your stay that required an on-site technician to resolve. While this situation was unforeseen, it impacted our ability to provide the seamless experience we aim for.Your feedback is valuable to us as it highlights areas where we can improve. We hope to have the opportunity to welcome you back and provide you with the high-quality stay you deserve. Should you wish to discuss your experience further or allow us to make amends, please do not hesitate to reach out to me directly\.Warm regards,
by A verified traveler
Posted 2 Jan 2025
convenient
Comment from Hotel Management
3 Jan 2025 by Alexandra, Hotel Management
Dear Neopito,Thank you for your 5-star review! We're delighted to hear you found our location convenient. We hope this added ease and enjoyment to your stay.We look forward to welcoming you back on your next visit to Philadelphia! If there’s anything we can do to make your future stays even better, please feel free to let us know.Warm regards,
by A verified traveler
Posted 2 Jan 2025
it’s in the heart of the city convenient
Comment from Hotel Management
3 Jan 2025 by Alexandra, Hotel Management
Dear Neopito,Thank you for your 5-star review! We're delighted to hear you found our location convenient. We hope this added ease and enjoyment to your stay.We look forward to welcoming you back on your next visit to Philadelphia! If there’s anything we can do to make your future stays even better, please feel free to let us know.Warm regards,
by A verified traveler
Posted 2 Jan 2025
Great stay clean comfortable room
Comment from Hotel Management
2 Jan 2025 by Alexandra, Hotel Management
Thank you, Brian, for your fantastic review of your recent stay at Hilton Garden Inn Philadelphia! We're thrilled to hear you had a great experience and found your room clean and comfortable. Providing a welcoming and relaxing stay for our guests is our top priority, and your feedback means so much to us.We hope to welcome you back soon for another excellent stay! Safe travels!
by A verified traveler
Posted 2 Jan 2025
I was not happy with the room they assigned me. Bad service.
Comment from Hotel Management
2 Jan 2025 by Alexandra, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Philadelphia. We sincerely apologize that your experience did not meet your expectations, particularly regarding your room and the service you received.We strive to provide a welcoming and comfortable stay for all our guests, and it’s clear we fell short in your case. Your comments have been shared with our team to ensure we address any service shortcomings and improve for future guests.If there is anything specific about your stay that you would like to discuss further, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to make things right for you.
by A verified traveler
Posted 1 Jan 2025
Location was great
Comment from Hotel Management
2 Jan 2025 by Alexandra, Hotel Management
Thank you, Joanne, for your wonderful review! We're so glad you enjoyed our convenient location. We hope to welcome you back to Hilton Garden Inn Philadelphia for another great stay in the future!
