Ratings based on 334 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Edgardo Ramos, Hotel Management
Muchas gracias por sus comentarios
by A verified traveler
Posted 4 Jan 2025
Everything was great , the room and the staff. The only thing was our room keys (3rms total) did not work upon re entry as we were getting back from a wedding , with bride and all, not the end of the world but not the best way to end the night.
Comment from Hotel Management
7 Jan 2025 by Edgardo Ramos, Hotel Management
Thank you so much for comments, we are glad to read that you enjoyed your stay. We are going to check the keys creator to check works well. and this case will not happen again.
by A verified traveler
Posted 2 Jan 2025
A special thanks to Isabella (restaurant) and the entire hotel staff for accommodating our needs each and every time we stay here!
Comment from Hotel Management
7 Jan 2025 by Edgardo Ramos, Hotel Management
Thank you so much for comments, we are glad to read that you enjoyed your stay. We are going to arrive your comments to Isabella.
by A verified traveler
Posted 3 Dec 2024
The staff is amazing, awesome customer service
Comment from Hotel Management
6 Dec 2024 by Edgardo Ramos, Hotel Management
Thank you for your comments
by A verified traveler
Posted 3 Dec 2024
Safe, awesome customer service, we traveled from Phoenix for a wedding and they worked with us on a early check-in, so nice of them, we are greatly appreciated and will recommend to all of our friends and family
Comment from Hotel Management
6 Dec 2024 by Edgardo Ramos, Hotel Management
Thank you for your comments
by A verified traveler
Posted 28 Nov 2024
Nice !
Comment from Hotel Management
6 Dec 2024 by Edgardo Ramos, Hotel Management
Dear Mr DanielThank you for your comments
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Edgardo Ramos, Hotel Management
Gracias por su preferencia
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
9 Dec 2024 by Edgardo Ramos, Hotel Management
Gracias por su preferencia
by A verified traveler
Posted 1 Nov 2024
I love this hotel this the best hotel in celaya
Comment from Hotel Management
9 Dec 2024 by Edgardo Ramos, Hotel Management
Thank your for your loyalty
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
19 Sep 2024 by DoubleTree by Hilton Celaya, Hotel Management
Buena tarde.Agradecemos su retroalimentacion.Saludos.
