Ratings based on 22 Verified Reviews
4.8 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2019 on Hotels
by A verified traveler from CZ
5 star facilities, but barely 2 star service.
Posted 13 Aug 2019 on HotelsThe hotel has an amazing location, fabulous architecture and is maintained in a great condition. The common areas and rooms were super clean.
However at this price you would expect some level of service and hot water in the shower. Check in was ok - the person at the reception was obviously new so a little bit clunky check in process. However.. I had ordered a restaurant table in advance for dinner that night. When I showed up around 7, the restaurant was less than half full, and I asked the waitress if I could have a table outside and that I had a reservation. The waitress didn’t acknowledge me, just turned around and asked her colleague to talk to me (maybe she didn’t speak English). From here everything went down hill.. no I couldn’t get a table outside because everything was booked, but they didn’t have any details about times (I offered to finish in an hour). I was assigned a table in the back of the restaurant. Food was ok - nothing special but the service was atrocious. Wait staff was probably picked up from the local Czech bar down the street. No knowledge of the food, no smile, no attention (I had to get up and walk to the bar where the staff was chatting to each other). By the time I left, the restaurant was still half full and most tables outside were still unoccupied. On checkout, they would let me check out until they had both keycards (one was left on the hotel room table). So I had to run back and get it (I was in a rush to reach my golf tee time).
by A verified traveler
Posted 16 Feb 2019 on Hotels
Comment from Hotel Management
28 Mar 2019 by Lenka Mlčáková, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Nic moc
Posted 22 Jan 2019 on HotelsHotel pěkný, vybavení nic moc (deky a polštáře jako na ubytovně) a snídaně neměly s 5* nic společného. Byly dobré, ale zhruba takové, jaké si děláme každý den doma. Servis v restauraci děs a hrůza, jídlo průměr jako v každé obyč reštyce v Praze. Wellness paráda, jejich masér Libor nám zlepšil každý den.
by A verified traveler
Posted 24 Oct 2018 on Hotels
by A verified traveler
Moderní hotel, super kuchyně.
Posted 15 May 2018 on HotelsKrásný moderní hotel se špičkovou kuchyní.
by A verified traveler
Posted 16 Mar 2018 on Hotels
by A verified traveler
Posted 12 Feb 2018 on Hotels
by David
Jako v nebi :-)
Posted 29 Dec 2017 on HotelsSkvělý futuristický hotel s ještě lepším wellnesem a jeeeště lepším jídlem, doporučuji vřele!
by David
Spokojenost.
Posted 15 Nov 2017 on HotelsInterier hotelu i okoli je okouzlujici. Servis na vysoke urovni.
