Ratings based on 714 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Washington
Posted 18 Nov 2024
Obvious staff shortage , very kind bathroom so crowded and toilet so Low that I was afraid .hotel obviously an attempt to fix and expand an out moded facility. Really not acceptable for elderly or physically impaired . Front desk staff very gracious and helpful , but have very little to work with.
Comment from Hotel Management
19 Nov 2024 by PK, Hotel Management
Thank you for taking time to put a review. Sorry to hear about your concern. I hope you had ask front desk about room change. We will work on the concern you have raised.
by A verified traveler
Posted 12 Nov 2024
This property was horrendous. We get there and we are told there’s $100 deposit which we were not aware of in the beginning. We would have booked somewhere else. A neighboring hotel only had a deposit of $50. The front desk receptionist got an attitude with me and finally gave us our keys and when we walked in our room it reeked of cigarette smoke, I went looking around at the room and taking pictures of things that were not up to par and I got at least 15 pictures. The area above the sink is chipping away and dirty, the carpet right in the doorway is ripped up like a dog torrent, the metal inside the microwave is chipping away which can’t be sanitary or safe, there’s obvious water damage in the bathroom, on the lampshade, and on the bed frames. One of the bed frames was even cracked. The frame was sticking so far out on one of the beds that I hit my ankle and the other frame was being held together or something by duct tape. The office chair had a big rip in the seat, there was a dust literally everywhere in the room, especially on the vent in the bathroom. The sink had a bunch of black nasty stuff in it. There was a brown substance right above the toilet paper dispenser and on the dresser in the room itself. There was a hole kicked into the bathroom door at some point in time which was patched up poorly. We also found a squished cigarette butt and a ton of crumbs shoved towards the head of the bed tucked by the wall. The breakfast Was mediocre. All in all this was horrible
Comment from Hotel Management
12 Nov 2024 by Peter, Hotel Management
Thank you for taking time in putting a review. I am sorry to hear about your experience. We will work towards the concern you have raised.. Firstly 100 deposit and fee is mentioned in the website at the time you reserve the room. But we will discuss with third party agency where you booked to see if they can put a better visibility.
by A verified traveler
Posted 3 Nov 2024
Microwaveable Breakfast Burritos were tasty.
Comment from Hotel Management
5 Nov 2024 by pk, Hotel Management
Thank you for taking time and putting a review. This means a lot to staff and management. We will share your comments and concern. Thank you and hope to see you again soon
by A verified traveler
Posted 26 Oct 2024
Staff was very nice. Place was exactly what we needed. Decent place to stay the night.
Comment from Hotel Management
26 Oct 2024 by Pk, Hotel Management
Thank you taking time to put a review . We appreciate your time . We will share thia with staff who will be happy to hear about your comments.We continue to work towards improvements. We look forward to hear from You soon.
by A verified traveler
Posted 14 Oct 2024
No one was at the front desk when checking out. Rang the bell multiple times to notify someone (as instructed) with no response. I had to go to the breakfast area to get them.
Comment from Hotel Management
16 Oct 2024 by Pk, Hotel Management
Thank you for taking time for review. We apologies for the the experience. I will address the issue with front desk. front desk covers breakfast also, We usually have sign up. But rest assured we wll address the issue. We hope to see you again
by A verified traveler
Posted 11 Oct 2024
Greatvplace to stay
Comment from Hotel Management
13 Oct 2024 by pk, Hotel Management
Hello Krasimir. Thank you for staying with us and we appreciate the time for a feedback. This means a lot to staff and management. We look forward to see you again
by A verified traveler
Posted 11 Oct 2024
At 3 am there was a group of people in the next roo that were loud and partying loudly. They must have come from a bar and planned to continue the party at the motel. I had to call the front desk from my cell phone because the phone in the room wasn't working
Comment from Hotel Management
12 Oct 2024 by pk, Hotel Management
Thank you for taking time to put feedback. I a sorry to hear about your experience. We will have someone look into the phone line issues. We do let guest know to respect other people and quite time . We will ensure we do that communication consistently and repeatedly. Again we apologize for the inconvenience.
by A verified traveler
Posted 9 Sep 2024
Room was clean but seemed damp.Staff was helpful and courteous.
Comment from Hotel Management
11 Sep 2024 by PK, Hotel Management
Thank you for taking time and Putting a review. Please rest assured, we will address the concern you shared. Looking forward to see you again.
by A verified traveler
Posted 4 Sep 2024
Red Spots on the sheets. Not sure what it is?
Comment from Hotel Management
6 Sep 2024 by pk, Hotel Management
Thank you for taking time and putting review. We appreciate your concerns. I rest assure you we will address and review the concern you have .
by A verified traveler
Posted 11 Aug 2024
Easy access to the city from hotel. Near many dining, shopping and entertainment
Comment from Hotel Management
13 Aug 2024 by pk, Hotel Management
Thank you for taking the time to tell us about your experience at Quality Inn Cedar Rapids. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality INN, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future
