Ratings based on 488 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Gregory, We're sorry to hear your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them promptly. Your satisfaction is our priority.
by A verified traveler
Posted 6 Nov 2024
It was dirty on the floors
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Kevin, We appreciate your feedback and apologize for any inconvenience caused during your stay. We will share your comments with our housekeeping team for their review and improvement. Thank you for bringing this to our attention, as we strive to provide a clean and comfortable environment for all our guests.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Jeffrey, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any feedback you may have from your recent visit. We value the opportunity to improve based on our guests' experiences.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Abel,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Terrence,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to share more details about your experience so we can address any concerns you may have. We look forward to hearing from you.
by A verified traveler
Posted 23 Sep 2024
The flush wasn't working in the room, and we could smell smoke in the corridor when it was supposed to be a non-smoking hotel.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Noman, We apologize for the inconvenience you experienced during your stay with us. Your feedback is valuable, and we will ensure the maintenance team addresses the issues you encountered promptly. Our team strives to provide a comfortable and smoke-free environment for all guests. Thank you for bringing this to our attention; we appreciate your understanding and hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Manager, Hotel Management
Hello Abel, Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
by A verified traveler
Posted 15 Sep 2024
Keys get deactivated so easy and after 7pm no staff on duty. Use the house phne to get someone but nobody answered. I was locked out of hotel for 3 hours. Not returning.
Comment from Hotel Management
17 Sep 2024 by Manager, Hotel Management
Hello DAVID, We apologize for any inconvenience you experienced with the key deactivation and reaching staff after hours. Your feedback is valuable for us to improve our services. For any further concerns or feedback, please contact our management team directly for assistance.
by A verified traveler
Posted 9 Sep 2024
It was okay. Lots of random inconviences though. Took awhile to get let in and was late at night and we were all really tired and just stood there for 15 minutes for door to open
then the batteries in the remote would not work so we couldnt change the channel, we asked for more pilows but they said they had no more and it was just one pillow that was very flat, when i put my phone charger in, it got smokey and I had to take it out and remove it. Just wasnt a great experience.. luckily we were so tired we just crashed but wouldnt reccomend.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Candice, We apologize for any inconveniences you experienced during your stay. Guest feedback is valuable, we will address these concerns with our team for improvement. Thank you for bringing this to our attention, we strive to provide a better experience for all our guests.
by A verified traveler
Posted 1 Sep 2024
Staff polite, friendly
Comment from Hotel Management
1 Sep 2024 by Manager, Hotel Management
Hello Ann,We're pleased to hear you found our staff polite and friendly during your stay. Our team works hard to provide exceptional service to all our guests. Your positive feedback is appreciated as we strive to create a welcoming environment for everyone.
