Ratings based on 976 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Ceeya, Media Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cedar City - University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Ceeya, Media Manager, Hotel Management
We are happy to hear that you enjoyed your stay , found the hotel clean and appreciated the efficient staff . Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
by A verified traveler
Posted 1 Dec 2024
Easy on and off the freeway. Lots of restaurants around. Breakfast had hot and cold options. Eggs, potatoes, waffles, yogurt, cereal etc. Would have liked to try the hot tub but alas too short of a trip. Bed was comfortable. Location was good. Staff friendly. Would return.
by A verified traveler
Posted 1 Dec 2024
Everything was good, clean- we have stayed here before. Staff was very kind.
Only the jacuzzi was not operational which is nice to have after a ski day or when cold out as it was. I would also add some fresh fruit to the breakfast bar. Breakfast was appreciated especially something warm.
Overall pleased.
Comment from Hotel Management
2 Dec 2024 by Ceeya, Media Manager, Hotel Management
Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay and found the hotel clean and our staff kind. It’s always a pleasure to welcome back returning guests.We sincerely apologize that the jacuzzi was not operational during your stay. We understand how relaxing it can be, especially after a ski day, and we will make sure to address this issue so it’s available for future guests.We also appreciate your suggestion to add fresh fruit to the breakfast bar. It’s always helpful to hear ideas on how we can improve, and we’ll certainly take this into consideration as we work to enhance our offerings.Thank you again for your kind words and for staying with us. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Ceeya, Media Manager, Hotel Management
Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed the property and found our staff to be wonderful. We take great pride in providing a clean, comfortable environment for our guests, and it’s great to know that you felt at home during your stay.We’re glad you were able to take advantage of the nearby restaurants and convenience options. We hope you had a chance to enjoy the local area during your stay.Thank you once again for choosing Quality Inn Cedar City. We hope to welcome you back in the future!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Ceeya, Media Manager, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and appreciated the clean property, good breakfast, and convenient location. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Nov 2024
Just old and ran down. Nothing exciting.
Comment from Hotel Management
25 Nov 2024 by Ceeya, Media Manager, Hotel Management
Here’s a professional and empathetic response from the hotel side:Dear [Guest's Name],Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay with us. We strive to provide clean and comfortable accommodations for all of our guests, and it’s clear we fell short of that standard during your visit.Please rest assured that we will address the cleanliness concerns you mentioned with our housekeeping team to ensure this does not happen again. We understand how important a clean and comfortable environment is, and we are truly sorry for the inconvenience this caused.We hope you will consider giving us another chance in the future, and we would be more than happy to offer you a discount or other accommodations to ensure a more pleasant stay.Thank you again for your valuable feedback.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Ceeya, Media Manager, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and appreciated the clean property, good breakfast, and convenient location. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back soon!Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and appreciated the clean property, good breakfast, and convenient location. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 10 Nov 2024
Comfortable bed & room.
Comment from Hotel Management
12 Nov 2024 by Ceeya, Media Manager, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and appreciated the clean property, good breakfast, and convenient location. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back soon!
