Ratings based on 596 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Location accessible, limited supplies of toiletries. I was charged a fee but no explanation why I was charged.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Glenda, We appreciate your feedback regarding our location. As for the supplies of toiletries, we do our best to provide enough for our guests' stay. Regarding the fee, I recommend reaching out to our management for clarification on charges. Thank you for choosing our hotel, we hope to welcome you back in the future.
by A verified traveler
Posted 7 Oct 2024
Okay
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Nathan,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello robert,We are thrilled to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another memorable visit!
by A verified traveler
Posted 6 Oct 2024
I stayed one night on Sept. 27. I gave the hotel $100 on my credit card as a security deposit. I was told that it would be refunded to my credit card by Oct. 1. It is Oct. 6 and I have not received the $100 refund yet.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello William, We apologize for any inconvenience you may have experienced. For inquiries regarding security deposit refunds, we recommend reaching out to our management team directly, as they handle all financial matters. Thank you for bringing this to our attention, and we appreciate your understanding in this matter.
by A verified traveler
Posted 6 Oct 2024
No
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Paul, We appreciate your feedback and apologize for any inconvenience during your stay. Your comments have been noted and will be shared with our team for improvement. Please feel free to reach out to management directly to discuss your experience further. Thank you for bringing this to our attention.
by A verified traveler from lethbridge
Posted 8 Sep 2024
Another one to never stay at again. The room smelled when we first entered.
The white towels were dingy and looked very thin and not clean. We wore our water shoes in the shower bc the shower looked dirty.The location was not the greatest, people hanging around that looked like were homeless.
We give this hotel a terrible rating.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Jean, We are sorry to hear about your experience during your stay. We strive to provide a comfortable environment for all our guests. Your feedback will be shared with the team for review. We appreciate you bringing these matters to our attention and hope you will consider contacting management directly to discuss your concerns further.
by A verified traveler
Posted 29 Aug 2024
The caretaker really cared
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Francis,We are pleased to hear that you appreciated the attentiveness of our caretaker during your stay. Your feedback will be shared with our team as recognition of their dedication. If you have any more comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us!
by A verified traveler
Posted 25 Aug 2024 on Hotels
You get what you pay for. Budget price, budget property. Could use some basic care like light bulbs and working lamps. But clean and good bed, plenty of hot water.
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the cleanliness and comfort of your stay. We will make sure to address the maintenance issues you mentioned to enhance our guest experience. We hope you had an overall enjoyable stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Grischa,We appreciate you choosing to stay with us. Should you have any concerns from your visit, please feel free to contact us directly. We hope to welcome you back soon for an even better experience.
by A verified traveler
A Nice Little Budget Motel - Best Location
Posted 19 Aug 2024 on HotelsThis is a small family operation, so it's a bit older and not updated. They don't have a 24 hour front desk and they don't service your room every day (if you're staying more than 1 night). But, it is the most convenient location in Downtown Cedar City - walk to everything including the Shakespeare Festival/SUU. The staff is friendly and they have basic breakfast.
Comment from Hotel Management
20 Aug 2024 by Manager, Hotel Management
Hello Al, Thank you for sharing your feedback with us. We appreciate you highlighting our convenient downtown location, friendly staff, and basic breakfast offering. We understand your concerns regarding the older property and limited housekeeping services. We strive to create a comfortable stay for all guests and will take your comments into consideration for future improvements.
