Ratings based on 587 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from lethbridge
Posted 8 Sep 2024
Another one to never stay at again. The room smelled when we first entered.
The white towels were dingy and looked very thin and not clean. We wore our water shoes in the shower bc the shower looked dirty.The location was not the greatest, people hanging around that looked like were homeless.
We give this hotel a terrible rating.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Jean, We are sorry to hear about your experience during your stay. We strive to provide a comfortable environment for all our guests. Your feedback will be shared with the team for review. We appreciate you bringing these matters to our attention and hope you will consider contacting management directly to discuss your concerns further.
by A verified traveler
Posted 29 Aug 2024
The caretaker really cared
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Francis,We are pleased to hear that you appreciated the attentiveness of our caretaker during your stay. Your feedback will be shared with our team as recognition of their dedication. If you have any more comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us!
by A verified traveler
Posted 15 Aug 2024
A little run down, but clean, good air conditioning, reasonable breakfast and great staff.
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello David, We're pleased you found our staff great and enjoyed our clean rooms with good air conditioning and breakfast. Your feedback on the hotel's condition is duly noted as we continuously strive to enhance our guests' experience. We appreciate your review and hope to welcome you back in the future.
by A verified traveler from Westminster
Posted 11 Aug 2024
Newly remodeled with plenty of amenities, fridge, microwave coffee maker. Nice bed with large tv. Great location. Nice family owned offers free breakfast and great rates. I would recommend for a shorter trip.
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello shelley,We're pleased to hear that you enjoyed our newly remodeled amenities, convenient location, and comfortable accommodations. We appreciate your recommendation and hope to welcome you back on your next trip.
by A verified traveler
Posted 5 Aug 2024
Staff not welcoming, blunt responses,and what was foul is getting my card and charging the deposit fee without giving me a heads up and no acknowledgement receipt after,though I knew there is a deposit fee prior.
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Jeaneth, We apologize for any inconvenience you experienced during your stay. It's our standard procedure to charge a deposit fee, and we'll remind our staff to communicate this clearly. Your feedback is valuable for our improvement.
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Hello Kimberly, We regret to hear that your experience did not meet expectations. We invite you to contact us directly to discuss any concerns further. We value your insights and aim to improve our services for all guests.
by A verified traveler
Posted 16 Jul 2024
Horrible customer service.
Comment from Hotel Management
18 Jul 2024 by Manager, Hotel Management
Hello Hope, We regret to hear about your experience and appreciate your feedback. Should you wish to discuss this matter further, please feel free to reach out to our management team directly.
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
20 Jul 2024 by Manager, Hotel Management
Hello Gurmeet,We are delighted to hear that you had a wonderful experience at our hotel! Please do not hesitate to contact us directly if you have any further comments or suggestions. We look forward to welcoming you back soon!
by A verified traveler
Don't judge a book by its cover
Posted 22 Jun 2024 on HotelsThis is a hotel where the interior designers tried to maximize the small rooms with cute details. The room was darling. And the owners were great to talk to! The outside, I am sure, will catch up with the inside.
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello Lu,We appreciate your kind words about our rooms and owners. We're continuously working to enhance our exterior to match the charm of our interiors. Your feedback is valuable to us in our efforts to provide a delightful experience for our guests.
by A verified traveler
Posted 8 Jun 2024
I really tried to make the best of it but to get our door to shut tightly and get the dead bolt to latch, I had to shove my body against the door and have my child push the lock over, the walls and bathroom were not clean. They would charge a fee if you called for housekeeping to come in.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Rakel,We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the management team to ensure improvements are made in the future. Feel free to reach out to our management for any further assistance or feedback regarding your stay.
