Ratings based on 957 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Its clean and the price is good.
by A verified traveler
Posted 9 Nov 2024
Great service with a clean property. Considering the price, it was a great breakfast. Only issue was the ice machine was out of order, but that didn't actually affect me.
by A verified traveler
Posted 5 Nov 2024
Room was horrible!!!!! We had to check out the same night! We have never had to do that!The bed felt like we were laying on box springs, our backs immediately started to hurt when we layed down.carpet was very dirty, couch was dirty. Phone didn't work. TV wouldn't change channels, The non smoking room stunk! Faucet was broken, we could barely turn it on. Worst experience we have ever had at a hotel! We want a refund.
Comment from Hotel Management
9 Nov 2024 by Guest Relations, Hotel Management
Dear Jack,It is disheartening to learn that you decided not to stay with us. Your feedback is important and helps us determine where to focus our efforts to improve our guest experience. We are grateful for your constructive comments and hope you decide to revisit us someday.
by A verified traveler
Posted 1 Nov 2024
It wasn't clean
Comment from Hotel Management
6 Nov 2024 by Guest Relations, Hotel Management
Dear Adelaido,Thank you for leaving us a review. We are disheartened that we did not exceed your expectations. Your feedback will be shared with our team as we work to enhance the guest experience.
by A verified traveler
Posted 31 Oct 2024
Liked the breakfast and coffee but nowhere to eat. The sign advertised $50 a night but have to go online to get the price. If you advertise that price on your sign you should honor it if someone says they seen the sign outside of building.
Comment from Hotel Management
1 Nov 2024 by Hotel Manager , Hotel Management
Dear Justin,Thank you for sharing your feedback. We're glad you enjoyed the breakfast and coffee, though we apologize for the lack of dining space. Regarding the advertised price, we understand the frustration and appreciate your input. Your experience with the signage will be shared with our team to ensure clearer pricing practices in the future. We hope to have another chance to welcome you back and provide an even better stay!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
Very run down and out dated. Carpets very dirty and worn. Very noisy refrigerator that we had to unplug in order to sleep. Mattress pad on bed was 6-8 inches short on each side of bed so you were laying partly on just the sheet over the mattress. The Continental breakfast was very minimal. This will be our one and only stay at America’s Best Value Inn.
Comment from Hotel Management
29 Oct 2024 by Hotel Manager , Hotel Management
Dear Terrie,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the condition of your room. It’s disappointing to learn that the carpets were dirty, the refrigerator was noisy, and the mattress pad did not fit properly. We also regret that our continental breakfast did not meet your expectations. Your comments are invaluable in helping us identify areas for improvement, and we will be addressing these concerns with our team. We hope you might reconsider staying with us in the future for a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Oct 2024
Very convenient
Comment from Hotel Management
27 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're pleased to hear that you found our location very convenient. If there's anything specific you’d like to share about your stay or suggestions for improvement, we’d love to hear it. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Oct 2024
My stay was good however I was across the hall from the ice machine which seemed to have a leak leaving the hall way soaking wet. Carpets in room could use a good cleaning. Nice staff convenient location.
Comment from Hotel Management
27 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear that you had a good stay overall and appreciated our nice staff and convenient location. We apologize for the issue with the ice machine and the carpet cleanliness. Your comments will help us address these concerns promptly. We hope to welcome you back for an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Hotel Manager , Hotel Management
Dear Aaron,Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
They need a new bed the sheets was dirty
Comment from Hotel Management
24 Oct 2024 by Hotel Manager , Hotel Management
Dear Maria,Thank you for sharing your feedback. We sincerely apologize for the condition of the bed and sheets during your stay, as this is certainly not up to our usual standards. Please know that we are addressing this issue with our housekeeping team to ensure it does not happen again. We hope you’ll consider giving us another chance to provide a much better experience in the future.Sincerely, Hotel Manager
