Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2024
I like everything at waterfront hotel- staff very friendly
Comment from Hotel Management
2 Aug 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Lily,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
by A verified traveler
Posted 30 Jul 2024
Good
Comment from Hotel Management
31 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Ronald,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
30 Aug 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Francis,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
by A verified traveler
Posted 22 Jul 2024
Lobby is amazing
Comment from Hotel Management
29 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Michael,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
by A verified traveler
Posted 18 Jul 2024
Overall excellent.
Comment from Hotel Management
22 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello David,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
by A verified traveler
Posted 14 Jul 2024
Staff we're nice. Place is clean. Food is good.
Comment from Hotel Management
18 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Lucila,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
by A verified traveler
Posted 9 Jul 2024
Comment from Hotel Management
18 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Rowena,Thank you for sharing your experience with us. We apologize for falling short of your expectations during your recent stay with us. Your feedback is crucial in helping us improve, and we have taken note of your comments for immediate review. We appreciate your understanding and hope to regain your trust on your next visit.
by A verified traveler
Posted 9 Jul 2024
Nice hotel but rooms need to be updated/renovated.
Comment from Hotel Management
18 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Arnold,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
by A verified traveler
Posted 6 Jul 2024
HVAC makes large thump every few hours. All the shower curtains needs to be replaced. They smell.
Comment from Hotel Management
8 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Michael,Thank you for taking the time to share your feedback regarding your recent stay at Waterfront Cebu City Hotel & Casino. We regret to hear that we did not meet your expectations on this occasion. Your comments are incredibly valuable to us as we continuously strive to improve our services. Please rest assured that your concerns will be addressed with our team. We hope to welcome you back and provide you with an enhanced experience.
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Joshua,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!
