Ratings based on 471 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
Convenient with great service
Comment from Hotel Management
10 Jan 2025 by Eric, Hotel Management
Dear Christopher, We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Summit Galleria Cebu! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,Eric de la CruzRooms Division Manager
by A verified traveler
Posted 10 Jan 2025
No hot water and smelt like sewage in room
Comment from Hotel Management
10 Jan 2025 by eric, Hotel Management
Dear Colt, Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our beautiful rooms is maintained to the highest standard, so I’m disappointed to read that may have fallen short. Please rest assured that we will do a complete inventory of the rooms to ensure that any possible discrepancies in the room inventory such as "no hot water and the foul smell" are noted and fixed.Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you’re planning on visiting Cebu and I’ll make sure that your stay not only meets, but exceeds your expectations. Thank you and we wish you a pleasant day.Happy To Care Always,Eric de la Cruz Rooms Division Manager
by A verified traveler from Port Saint Lucie
Posted 8 Jan 2025
The rooms and hallways are filthy. They look like they haven’t cleaned for ages. I would not recommend this hotel.
Comment from Hotel Management
8 Jan 2025 by Eric, Hotel Management
Dear Chymbee, We are grateful that you took the time out to leave us a review.Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. Sincerely,Eric
by A verified traveler
Posted 2 Jan 2025
The welcoming is always amazing, having stayed here now many times it is always a joy to get a warm welcome back. Perfect location, clean, amazing staff
Comment from Hotel Management
7 Jan 2025 by Eric, Hotel Management
Dear pascal, Thank you for sharing your experience with us! We are thrilled to hear that you always had a great time at Summit Galleria Cebu. We look forward to welcoming you back soon!Happy To Care Always, Eric de la Cruz Rooms Division Manager
by A verified traveler
Posted 1 Jan 2025
Staff were nice
Comment from Hotel Management
7 Jan 2025 by Eric, Hotel Management
Dear aleta, Thank you so much for your positive rating for your recent visit to Summit Galleria Cebu. We look forward to welcoming you back soon!Happy To Care Always, Eric de la CruzRooms Division Manager
by A verified traveler
Posted 31 Dec 2024
great place to stah,close to port area
Comment from Hotel Management
7 Jan 2025 by Eric, Hotel Management
Dear Amy, Thank you for the 5-star rating! We can’t wait to welcome you back for another fantastic experience.Happy To Care Always, Eric de la Cruz Rooms Division Manager
by A verified traveler
Posted 31 Dec 2024
great hotel
Comment from Hotel Management
7 Jan 2025 by Eric, Hotel Management
Dear Amy, We’re happy to see that you had a 5-Star experience at Summit Galleria Cebu. We look forward to welcoming you back soon!Happy To Care Always, Eric de la CruzRooms Division Manager
by A verified traveler
Posted 15 Dec 2024
Overall okay stay. The hotel itself is good, clean and safe but not the areas around. A bit of travel to other sites of interest.
Comment from Hotel Management
7 Jan 2025 by Eric, Hotel Management
Dear Jerome, Thank you so much for your positive rating for your recent visit to Summit Galleria Cebu. Looking forward to seeing you again soon!Happy To Care Always, Eric de la Cruz Rooms Division Manager
by A verified traveler
Posted 29 Nov 2024
i booked the family suite for my aunt and uncle and we loved it. the free breakfast buffet was amazing!
Comment from Hotel Management
7 Dec 2024 by Eric, Hotel Management
Dear Ian, We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Summit Galleria Cebu! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon.Happy To Care Always,Eric de la CruzRooms Division Manager
by A verified traveler
Posted 22 Nov 2024
Very nice staff & really enjoyed the breakfast helpers. Pool was good, but surprisingly a little cold. Jacuzzi would be nice...
Comment from Hotel Management
26 Nov 2024 by Eric, Hotel Management
Dear Douglas, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. Looking forward to seeing you again soon. Happy To Care Always, Eric de la Cruz Rooms Division Manager
