Ratings based on 229 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
by A verified traveler from CLIFTON
Posted 14 Jul 2024
I recently booked a stay at this hotel for my friends and family through Expedia, which clearly stated that the reservation was for 4 adults. However, upon arrival, we were told by the front desk staff that only 3 guests were allowed and that we had to pay an additional 900 pesos for the fourth guest. This is a total scam!
The pictures on Expedia are completely misleading. The actual condition of the hotel is far worse than what is shown online. The rooms were dirty, the amenities were lacking, and the overall environment was extremely disappointing.
If I could rate this hotel negatively, I would. It’s frustrating to feel deceived by both the hotel and the booking platform. I would strongly advise potential guests to look elsewhere for accommodation to avoid similar disappointment and hidden charges.
Rating: 1/5
Comment from Hotel Management
14 Jul 2024 by Mars Neri, Hotel Management
With all due respect, your reservations clearly shows 3 adults. Additional guests over what's on the reservation will incur a charge.
by A verified traveler from CLIFTON
Posted 14 Jul 2024
I recently booked a stay at this hotel for my friends and family through Expedia, which clearly stated that the reservation was for 4 adults. However, upon arrival, we were told by the front desk staff that only 3 guests were allowed and that we had to pay an additional 900 pesos for the fourth guest. This is a total scam!
The pictures on Expedia are completely misleading. The actual condition of the hotel is far worse than what is shown online. The rooms were dirty, the amenities were lacking, and the overall environment was extremely disappointing.
If I could rate this hotel negatively, I would. It’s frustrating to feel deceived by both the hotel and the booking platform. I would strongly advise potential guests to look elsewhere for accommodation to avoid similar disappointment and hidden charges.
Rating: 1/5
Comment from Hotel Management
14 Jul 2024 by Mars Neri, Hotel Management
With all due respect, your reservations clearly shows 3 adults. Additional guests over what's on the reservation will incur a charge.
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 13 May 2024
The air-conditioning system at the front desk wasn't working.
by A verified traveler from Jacksonville
Posted 20 Apr 2024 on Travelocity
It seems so old,the toilet is dirty,the reception was rude and unfriendly .Strictly for 2 persons only if exceeding 2 persons must pay 450 per head. Shower has extremely low water flow .I do not recommend this hotel .You can still find many affordbale and nice hotels nearby.
by A verified traveler
Posted 18 Mar 2024 on Hotels
by A verified traveler
Posted 12 Feb 2024
The room is so clean, may hot water ang shower, wide cabinet pwede nga matulog inside the cabinet. Hehehe
Comment from Hotel Management
12 Feb 2024 by MARCY, Hotel Management
Greetings!Thank you for taking your time for giving us your comments. It is greatly appreciated.It has been our pleasure to have served you while you were here in Cebu City. More Power.
by A verified traveler
hospitality
Posted 31 Jan 2024 on Hotelsmost friendly and hospitable staff they have there
Comment from Hotel Management
31 Jan 2024 by Marcy, Hotel Management
Thank you for taking your time in giving us your comments. It is much appreciated.
by A verified traveler
Disappointed
Posted 27 Jan 2024 on HotelsHotel condition bad,towels are really so stained ,the white color looks brown,linens are the same ,no glasses in the room for water,staffs are excellent,overall I will not recommend this place
