Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
It feels a bit dated for the price. Very nice and friendly staff though.
Comment from Hotel Management
20 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Matthew,Thank you very much for highlighting our very hardworking staff. We are very happy that we got this right for you. However, I am very sorry to hear about that you find our hotel outdated, we are currently working on our rooms, mostly of the rooms have been renovated with new set of beds, TV's, WIFI, and many more improvements. We hope to have the opportunity to be of service to you once again in the near future. It is feedback like yours that truly help us improve our hotel and services Best Regards,
by A verified traveler
Posted 17 Nov 2024
Overall a decent stay. The balcony overlooking the beautiful sky during sunset was incredible and staff were all incredibly helpful and pleasant. Ayala center is right there with mango square nearby, however just not the cleanest city. I’m not much of a party goer and did majority of my shopping in Manila, so Cebu was not a good fit for me. I should’ve did more research to see more of the historical sites, but all required taking a grab or taxi. Decent stay.
Comment from Hotel Management
20 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Erik,Thank you very much for a great review of our hotel and for highlighting our location and our very hardworking staff. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A verified traveler
Posted 16 Nov 2024
nice convenient location
Comment from Hotel Management
19 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Charles,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A verified traveler
Posted 15 Nov 2024
Great breakfast safe and convenient. Staff are always very nice and professional.
Comment from Hotel Management
19 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Khyrrha,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A verified traveler
Posted 15 Nov 2024
Best breakfast buffet and easy transportation
Comment from Hotel Management
19 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Khyrrha,Thank you very much for a great review of our hotel. Thank you also for highlighting our our breakfast buffet and our transportation service. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Ms. Margie,Thank you very much for your feedback. I am very sorry to hear that you did not enjoy your stay based on the ratings you gave us. We would appreciate it if you could provide us with further details of your experience during your stay. We hope this hasn't put you off a return stay and allows us the opportunity to turn your experience around.Best Regards,
by A verified traveler
Posted 8 Nov 2024
The staffs are nice but however I saw baby cockroaches in our room. So I think they should fumigate the room to kll roaches hiding inside.
Comment from Hotel Management
20 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Jackson,Thank you very much for highlighting our hardworking staff. We are very happy that we got this right for you. However, I am very sorry to hear about small insect in your room, thank you so much for letting us know. We have given your feedback to the Housekeeping department and our Hygiene department , the room placed to out of service and has been treated and cleaned thoroughly. It is feedback like yours that truly help us improve our hotel and services. We hope to have the opportunity to be of service to you once again in the near future. Do email or call us directly for a more personalized experience. Best Regards,
by A verified traveler
Posted 6 Nov 2024
Nice clean hotel, great staff, short walk to Ayala Mall, not the best way to walk to the mall but it works.
Comment from Hotel Management
6 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Larry,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A verified traveler
Posted 6 Nov 2024
Friendly staff, they went above and beyond to offer us a great satisfactory service
Comment from Hotel Management
6 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Mr. Jake, Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Quest Hotel Management, Hotel Management
Dear Ms. Zoraida,Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,
