Ratings based on 72 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from VANCOUVER
Posted 19 Nov 2024
We received excellent customer service from the entire staff, very helpful.
by A verified traveler
Posted 13 Nov 2024
Location
by A verified traveler
Posted 1 Sep 2024
Nice
by A verified traveler
Hotel
Posted 18 Jan 2024 on HotelsService was great, meals were good, rooms were nice & spaciois.
Comment from Hotel Management
26 Feb 2024 by Larissa, Hotel Management
Dear valued guests we are thankful for your feedback. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We would be delightful to welcome you at our property once again. Thank you so much. Regards : LARISSA/FOA
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
26 Feb 2024 by Larissa, Hotel Management
Dear valued guests we are thankful for your feedback. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We would be delightful to welcome you at our property once again. Thank you so much. Regards : LARISSA/FOA
by A verified traveler
Posted 20 Aug 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by April - FOS, Hotel Management
Good Day CA , Thank you for leaving us a review and for your excellent ratings. Looking forward to see you here once again in the future.Best Regards,
by A verified traveler
room for improvement
Posted 3 Jul 2023 on HotelsI stayed 2 nights for business. Unfortunately, I was not able to rest because I can hear the chats and laughter in the hallways. Upon check in the front desk staff mentioned breakfast is from 7am to 10am. So I went down for breakfast around 7:10am, lights were still closed. I asked the attendant what's for breakfast and she said breakfast is at 7:30am then pointed at the sign. Then added they only serve 7am breakfast upon request. I wanted to confront her but I did not want to ruin may day.
Comment from Hotel Management
6 Jul 2023 by Glen, Hotel Management
Hello Ma'am/Sir Good day! Thank you for your time leaving a review, Appreciated much, Rest assured for the concerns will be directed. We would be delighted to see you here once again. Thank you so much.
by A verified traveler
Posted 21 Dec 2022 on Hotels
Comment from Hotel Management
26 Jan 2023 by April, Hotel Management
Thank you so much Sir for leaving us an excellent ratings! Looking forward to see you here soon! Regards,
by A verified traveler
Posted 10 Oct 2022
When I arrived to check in they told me their Wi-Fi was out is that okay I told them no I'm going to find a different hotel please give me a refund they said no.
Comment from Hotel Management
13 Oct 2022 by April, Hotel Management
Greetings!Hi Mr. Clifford, I am so sorry for the inconvenience caused you upon your check in sir. We're out of connection at that time due to our wire were affected by the cutting of PLDT personnel, but as explained, it'll be back soon after the activation. Right after you leave the hotel, our connection restored and functioning well. Still looking forward on your stay here with us, we'll do our best not to happen again. Thank you so much. Regards,-April AbellaF.O.S
by A verified traveler
Posted 7 Jul 2022
The property and staff were good. Very few in room amenities, no ability to heat water for tea or reheat leftover meals.
Breakfast was good but no access to coffee in the lobby after cafe closed in the morning.
Comment from Hotel Management
7 Jul 2022 by April , Hotel Management
Good Day Ms. Laura,
Thank you for leaving us a review. About your concern, inside your room which is a Suite Room, there is an electric kettle and actually we are planning to set up a tea and coffee soon in all our rooms. And for our restaurant it is not fully operational yet, we're only open for breakfast time.
Looking forward to see you again soon.
Regards,
-April
