Ratings based on 555 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
The grounds well maintained the staff are freindly
by A verified traveler
Posted 19 Apr 2020
My lovely wife Sherry & myselfstayed here for 2 weeks, while visiting family and sight seeing. the hotel is walking distance to stores & restaurants. very close to center of downtown Cebu.
We had a secondary wedding vows and beautifully set up dinner with the help of the Hotel. The staff where excellent in every way helping with our needs... When I travel I want the best, I am very pelite when I ask for things,,, and I ask for a lot !!
Really the Hotel Staff where Great. We will always stay their when visiting Cebu.
The food, breakfast, dinner, lunch--Great... Amenities also great.
Very Quite VERY... away from the Nosiy streets. Grades relaxing.
A 5 STAR from us and our friends....
by A verified traveler
Posted 28 Jan 2020
The property was like a country hotel in the middle of the city. On two occasions when we had to call for help, hotel staff arrived very quickly and resolved the issue. Checkin and checkout was friendly and efficient.
by A verified traveler from Florida USA
Posted 25 Jan 2020 on Orbitz
The Montebello Hotel is one of the oldest Hotels in Cebu me and my wife were newly married and on our Honeymoon.. The Hotel is being preserved well But shows many repairs to the rooms over the years. Dinning by the Olympic size pool creates a wonderful atmosphere and compliments the surrounding gardens. the staff is very helpful when asked. you will enjoy the ambiance when you stay. improvements to the property needed is maintaining and cleaning the mold in the bathroom which was apparent in the shower and commode area. Upon arrival we booked a room 6 months prior with a queen size bed and was informed that they cannot provide the queen size bed The property claimed that they do not guarantee the queen size bed booked. We informed the property that payment for a queen size room was prepaid and needs to be provided. The next day we were moved to the room with a queen size bed. The start of the honeymoon was a little disappointing for us.
by A verified traveler from Martinez, CA
Posted 6 Jan 2020
Almost every year for the last 30 years if ever I am in Cebu, I always stay in this hotel. I like the garden style where I can do my walking everyday,
by A verified traveler
Posted 2 Dec 2019 on CheapTickets
by A verified traveler
Posted 7 Nov 2019 on Hotels
Montebello feels like a home away from home.. this is our 5th time coming here.. love the staff, they are the best.. Erickson, JoJo, Rohani, Rea and front Desk people need a special mention for their kindness..
lovely grounds to walk around.. Food is Great, Love the BBQ..
Comment from Hotel Management
19 Nov 2019 by Charmaine Cortes - Guest Relations, Hotel Management
Dear Robert,
Greetings from Cebu's only garden hotel!
Thank you for sharing a quick word about your stay experience with us through this review. We are equally happy that we have made your stay excellent. It is our thrust to deliver the best of hospitality to guests like you in our urban resort set-up, and make their stay fun and relaxing.
Thank you for the perfect score. We look forward to see you again soon!
With warm regards from your Montebello family,
Charmaine Cortes
Guest Relations
by A verified traveler
Posted 17 Oct 2019 on Travelocity
Comment from Hotel Management
19 Nov 2019 by Charmaine Cortes - Guest Relations, Hotel Management
Dear Guest,
Greetings from Cebu’s only garden hotel!
Thank you for sharing a quick word about your stay experience with us through this review. We are equally happy that we have made your stay excellent. It is our thrust to deliver the best of hospitality to guests like you in our urban resort set-up, and make their stay fun and relaxing.
Thank you for the perfect score. We look forward to see you again soon!
With warm regards from your Montebello family,
Charmaine Cortes
Guest Relations
by A verified traveler
Posted 11 Oct 2019 on CheapTickets
Bedding was good, and there was a mall nearby, a well-groomed garden, and a swimming pool. The breakfast was delicious for the price and the staff was very kind.
Comment from Hotel Management
19 Nov 2019 by Charmaine Cortes - Guest Relations, Hotel Management
Dear Guest,
Greetings from Cebu's only garden hotel!
Thank you for sharing a quick word about your stay experience with us through this review. We are equally happy that we have made your stay excellent. It is our thrust to deliver the best of hospitality to guests like you in our urban resort set-up, and make their stay fun and relaxing.
Thank you for the perfect score. We look forward to see you again soon!
With warm regards from your Montebello family,
Charmaine Cortes
Guest Relations
by A verified traveler
Posted 24 Sep 2019 on Hotels
We were given a room in the old wing and was adviced there is a constructions going on at a certain time frame....the night rolled on kinda smoothly, however, the said noise from the construction started an hour ahead! We complained about three times and still the noise was horrible...we were eventually transferred to the new wing suite despite the few hours left before we check out. We were also given an extra hour to stay. Well, so far so good...but i would definitely prefer the new wing than the old, kinda musty one.
Comment from Hotel Management
19 Nov 2019 by Charmaine Cortes - Guest Relations, Hotel Management
Dear Teresita,
Greetings from Cebu's only garden hotel!
My sincerest appreciation for taking the time to share this detailed feedback. Please trust that I have shared your kind notes with the team as we work tirelessly to improve our service. We aim to exceed our guests' expectations and it is hard to hear we fell short on our goal on this particular instance.
We hope you'll have another chance to come back to the property and see the improvements that have been made.
With warm regards from your Montebello family,
Charmaine Cortes
Guest Relations
