Ratings based on 25 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Mad Monkey Management, Hotel Management
Hi Celestine, we are sorry if we let you down in any way and we are saddened to hear that you gave us a 3.0 rating. To discuss the matter you may want to bring up further, you can message us on Expedia extranet. This will also give us insights. Thank you, and we hope you give us another shot soon.
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by Mad Monkey Management, Hotel Management
Hi Nicholas, thank you for your time in giving us a perfect rating! This means a lot to us and we couldn't be more than happier. Come back real soon! Thanks for choosing Mad Monkey.
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Mad Monkey Management, Hotel Management
Hi there, having seen your 4.0 rating, you may message through your Expedia extranet to further discuss the issue you may want to raise. This will also give us insights into what areas to improve. Thank you, and we hope you give us another shot soon.
by A verified traveler
Posted 30 May 2024 on Hotels
Our stay in Mad Monkey was fun. They have welcome drinks and also a free water refill. Staff are super nice.
Comment from Hotel Management
4 Jun 2024 by Mad Monkey Management, Hotel Management
Hi there, thank you so much for your fantastic review, we’re thrilled that you had a good time here. Do come back and visit us soon. Cheers for choosing a socially responsible hostel!
by A verified traveler
Posted 23 May 2024 on Orbitz
Front desk staff was rude on arrival and checking out. I’ve always stayed at Mad Monkey in different places and I don’t like leaving reviews but I highly disliked this place. Some of my stuff was stolen. Never staying here again.
Comment from Hotel Management
5 Jun 2024 by Mad Monkey Management, Hotel Management
Hi there, we are sorry to hear that you had a negative interaction with our team. They usually earn rave reviews for being friendly and helpful, but once in a while, miscommunication or cultural misunderstanding can cause a rift. Upon investigation, we did not receive a report about stolen items during the timeframe of your stay; we would have addressed the issue effectively had we known about it. If you need further assistance from us, you may use the Expedia guest message. We hope for your safety on the rest of your travels.
by A verified traveler
Posted 16 Oct 2023
Such an amazing environment with friendly staff that made you feel welcomed. Thanks you Mad Monkey . Especially Jayson the hospitality manager who made sure all the needs of the guests were met. And kept the fun going. As well as Valerie the bartender who made me feel welcomed and comfortable. You both were Amazing ! Can’t wait to return!!
Comment from Hotel Management
8 Jan 2024 by Mad Monkey Management, Hotel Management
Hi Edgar, thanks for your review. We are well pleased that you had a blast! The guests can create a great vibe just as much as our staff can, and you were an awesome guest! Thanks again come back soon - we miss you already.
by A verified traveler
Posted 11 Sep 2023
power plugs didnt work couldnt charge phone
by A verified traveler
Posted 26 May 2023
It was alright generally just need to do some repairs as there was leak in my room coming from the walls when it rained.
by A verified traveler
Posted 26 Feb 2023 on Hotels
by A verified traveler
Posted 15 Feb 2023
Loved the bar and design rooms were okay. Limited locker space but at least we had one.
Location was ok but a 20 min walk from the centre so not too bad. Rooms were very plain
