Ratings based on 45 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
I totally enjoyed my stay except for the terrible bed!!!
Leoneda was a great help with all of my concerns. Would have been perfect except the crappie bed that she had no control over.
Comment from Hotel Management
16 Sep 2024 by EJ, Hotel Management
Hi Brian,Thanks for your good review. Regarding the bed, rest assured that we gonna change it to a new one to make it much comfortable for our next guests. Again, sorry for the inconvenience. Thanks.
by A verified traveler
Terrible
Posted 28 Jul 2024 on HotelsTerrible, the staff was unpleasant.upon entering the room the horrible smell they smell right away. My sister went to the lobby ask if they can get the refund because i dont want them to get the room at all but sadly they cant get a refund instead said they can ask for cleaning it again.so they called the caretaker and cleaned it after an hour the smell still there.My Family cant even hangouts inside the room instead went to the pool or mall hangout there but sadly they can smell it the whole night. With that i had to booked a new Hotel because my Family cant take it anymore the smell. Eventhough they tried to clean it hard spray some scented perfume the bad smell still there. That kind of smell like someone through/threw up. Even my four year old nephew saying so smell bad like p**p.
I booked this hotel I thought they well have a good time and comfortable to sleep but it was horrible. The name of the hotel COZY doesnt Fit it’s not cozy at all.
The next day i booked a new hotel and my Family moved out in this hotel and go to the new hotel i booked for them.
My four nights booking to this hotel its gone wasted. Travellers/costumers please take time to read reviews about the hotel before you booked because all the reviews/comments are absolutely right. This hotel/condo unit is NOT WORTH IT to recommend.
Comment from Hotel Management
29 Jul 2024 by EJ, Hotel Management
First of all, I would like to clarify that this is not a hotel but a condo unit. Regarding the smell, we would like to apologize for that since that is coming from the sink hole in the building which we immediately reported to the building administrator. We have immediately responded on the problem but we can only do so much since this is outside our domain. As of now, the building maintenance already fix the issue. Rest assured that we are serious about cleanliness on our part.
by A verified traveler
Dont bother booking here
Posted 24 Jul 2024 on HotelsTried to chack in early. There was no receptionist. They couldnt contact property. Gave up and went to another hotel. No refund. Don't bother booking with them.
by A verified traveler
Posted 4 Jun 2024
Very accessible for everything
by A verified traveler
Posted 13 May 2024 on Hotels
by A verified traveler
Unexpected poor hotell
Posted 17 Apr 2024 on HotelsComment from Hotel Management
19 Apr 2024 by EJ, Hotel Management
Hi sir,Take note that this is not a hotel but a condominium unit so please manage your expectations. You are expected to bring or buy your own personal items. There is a convenience store and supermarket located nearby.
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
25 Feb 2024 by EJ, Hotel Management
Thanks for your review. Rest assured that we will do our best to improve our services for the next guests. Hope to see you again in the near future.
by A verified traveler from Cebu
Posted 20 Feb 2020
The check in time is later than usual, but you can check in at the typical time for a fee. Parking is available for a FEE! The included double trundle bed was false advertising. I was charged an additional FEE. The couch shown in the picture doesn’t exist, I am pretty sure we were not given the unit that we paid for. The shower head had rivets and screws flying off it when I tried to shower. They do have a pool, but only 2 family members can use the pool at one time. A family of four and we can’t enjoy the pool as a family???
Comment from Hotel Management
20 Feb 2020 by EJ, Hotel Management
First of all, you only book for 2 pax so I only give you a unit which is for 2 pax only. You need to be honest when you book of how many persons will stay. Also, I have a lot of units and not only those in the main photo that you mention. It will be based on what is available and your booking details.
If you are not satisfied then how come you even extend your stay? Also, you don't have the right to ruin our unit with those writings at the floor, stains at the bed and very dirty kitchen. Please have some respect to your host.
by A verified traveler
Posted 8 Jan 2020 on Hotels
Comment from Hotel Management
9 Jan 2020 by EJ, Hotel Management
Thanks for your review. Rest assured that we will do our best to improve our facilities and services for our guests.
by A verified traveler
Terrible condo
Posted 25 Dec 2019 on HotelsThis is not a hotel, but rather condo units so there is no guarantee what you will get .
When you arrive at reception you have to phone the assistant to have her come and check you in. I waited 15 minutes for her to arrive.
When we went to the unit there was an employee sleeping on the sofa.
There was a used tooth brush left in the bathroom.
The bed sheet was stained. There was no top sheet to use with the blanket. So gross .
You need to give them your passport in exchange for a pass for you to use the pool. Ridiculous .
The listing says there are 10 restaurants and 5 bars on site, but there is nothing in the building, rather they are referring to the venues along the main road within a 3 block radius.
I would not stay again or recommend.
Comment from Hotel Management
2 Jan 2020 by EJ, Hotel Management
Thank you so much for you review. Rest assured that we will continue to do our best in order to improve our services and facilities. Just to be clear, this is indeed a condo and not a hotel which is located at the city center close to almost everything you need(supermarket, restaurants, cafe, bars, pubs, etc.).
