Ratings based on 388 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Absolute luxury. We loved it.
Comment from Hotel Management
29 Dec 2024 by Abby, Hotel Management
Dear Robert, Thank you for your wonderful feedback! We're thrilled to hear that you experienced absolute luxury and loved your stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Best regards, Abegail Nicolas Manager, Operations
by A verified traveler
Posted 29 Dec 2024
Rooms are very clean, great pool and good breakfast.
Comment from Hotel Management
29 Dec 2024 by Abby, Hotel Management
Dear Antonio, Thank you for your kind feedback! We're delighted to hear that you enjoyed our clean rooms, great pool, and good breakfast. Your satisfaction is very important to us, and we look forward to welcoming you back soon!Best regards,Abegail Nicolas Manager, Operations
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Guest Service, Hotel Management
Season Greetings from Citadines Cebu City! Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.
by A verified traveler
Posted 18 Dec 2024
Great Place , The room & Property is Very clean , great View , Great Staff & Walking To shops .
Comment from Hotel Management
18 Dec 2024 by Guest Service, Hotel Management
Season Greetings from Citadines Cebu City!Thank you for taking the time to write us a positive review. We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay.
by A verified traveler
Posted 13 Dec 2024
Excellent staff!!!
Comment from Hotel Management
17 Dec 2024 by Guest Service, Hotel Management
Season Greetings from Citadines Cebu City!Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.
by A verified traveler
Posted 12 Dec 2024
Very nice one bedroom unit and great buffet breakfast.
Comment from Hotel Management
12 Dec 2024 by Guest Service, Hotel Management
Season Greetings from Citadines Cebu City!Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.
by A verified traveler
Posted 4 Dec 2024
Great breakfast
Comment from Hotel Management
5 Dec 2024 by Guest Service, Hotel Management
Season Greetings from Citadines Cebu City!Thank you so much for taking the time to write us a review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Guest Service, Hotel Management
Season Greeting from Citadines Cebu City!Thank you so much for the positive review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.
by A verified traveler from Milpitas
Posted 2 Dec 2024
Nice hotel located in a small shopping complex with several restaurants. There is a Robinson store in the basement and a 7-11 in the same complex. Short drive to Ayala mall.
Cons: The water pressure in the shower is very low. Some items in the buffet breakfast breakfast are cold, for instance the pre-made fried eggs are always cold. The fruit juices are always warm, you need to add ice cubes to make them cold but that makes them diluted.
Comment from Hotel Management
2 Dec 2024 by Guest Service, Hotel Management
Season Greetings from Citadines Cebu City!Thank you for taking the time to share your recent experience with us. We genuinely appreciate your feedback, as it helps us to continually improve our services.We are sorry to hear that your have encountered issues with the water pressure in your shower and that some items in the buffet breakfast were not up to our usual standards. Please accept our sincerest apologies for any inconvenience these matters may have caused during your stay.Your comfort and satisfaction are our top priorities, and we are committed to providing you with the best possible experience. We hope that despite these issues, you enjoyed other aspects of your stay and that you will give us another opportunity to exceed your expectations on your next visit.Thank you once again for bringing these matters to our attention.
by A verified traveler
Posted 30 Nov 2024
Awesome staff!!
Comment from Hotel Management
1 Dec 2024 by Guest Service, Hotel Management
Warm Greetings from Citadines Cebu City!Thank you so much for the review. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us
