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Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5 star property
Adults-only beachfront property with outdoor pool

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Photo gallery for Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Kayaking
View from room
Minibar, in-room safe, desk, laptop workspace
Lobby
5 restaurants, breakfast, lunch, dinner served; international cuisine

Popular amenities

  • All inclusive
  • Gym
  • Bar
  • 24/7 front desk
  • Pool
  • Breakfast included

Room options

View all photos for Junior Suite (Sanctuary)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Sanctuary)

Highlights

Air conditioning
TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Laptop workspace
In-room safe
  • 41 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Cayo Santa Maria, Cayo Santa Maria, Villa Clara, 52610

What's nearby

  • Delfinario en Cayo Santa Maria - 3 min drive - 2.0 km
  • Cayo Santa Maria Dolphinarium - 8 min drive - 9.0 km
  • Playa Las Gaviotas - 11 min drive - 8.7 km
  • Crab Statue - 55 min drive - 70.1 km
  • Caibarien Beach - 59 min drive - 73.3 km

Restaurants

  • ‪Sunset Snack - ‬16 min walk
  • ‪Café Royalton - ‬17 min walk
  • ‪cigar bar cohiba - ‬4 min drive
  • ‪lobby bar Villa Blanca - ‬4 min drive
  • ‪The Crazy Lobster - ‬6 min drive

About this property

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

All-inclusive property
Take advantage of a free breakfast buffet, a swim-up bar, and a beach bar at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive. This property is a great place to bask in the sun with a white sand beach, beach volleyball, and kayaking. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes and Pilates classes are offered at the health club; Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive also has a poolside bar, a terrace, and shopping on site. Stay connected with WiFi in public areas (surcharge), and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • 2 outdoor tennis courts, beach towels, and concierge services
  • A 24-hour front desk, multilingual staff, and a gift shop
Room features
All 378 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like safes and minibars.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • EMPORIUM
  • FLAVORS
  • GRAZIE
  • MEXICANA CANTINA
  • TESICO

Things to do

  • 2 outdoor tennis courts
  • Beach volleyball
  • Boat
  • Health club
  • Kayaking
  • Outdoor pool
  • Pedal boat
  • Pilates classes
  • Sail boat
  • Shopping
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Fee for wireless internet in public areas: USD 1 per hour (rates may vary)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Sanctuary Grand Memories Santa Maria Adults All Inclusive
Sanctuary Grand Memories Santa Maria Adults All Inclusive

Frequently asked questions

Does Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Yes, the property is all-inclusive.

Where is Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive located?

This all-inclusive property is situated on the beach.

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Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 46 reviews
Rating 8 - Good. 15 out of 46 reviews
Rating 6 - Okay. 16 out of 46 reviews
Rating 4 - Poor. 5 out of 46 reviews
Rating 2 - Terrible. 4 out of 46 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10

Stayed 2 nights in Jan 2020

10/10

Un hôtel avec des prestations "all inclusives". La plage est très bien située et le lieu véritablement calme par rapport à d'autres hôtels. Le personnel est très serviable et attentionné. Nous y avons effectué notre lune de miel et avons eu droit à une charmante attention de la part de la direction (bouteille de Cava sur la plage avec un saxophoniste pour nous jouer des airs romantiques, cela peut paraître cliché mais cela reste un très bon souvenir).Un lieu parfait pour se détendre après avoir bien vadrouillé dans l'île.
Stayed 3 nights in Feb 2020

4/10

Spiaggia molto bella di sabbia fine bianca e mare azzurro molto trasparente. Scarsa igiene nella gestione di alimenti e bevande nel ristorante e nei bar.Nessuna sostituzione delle lenzuola in 10 giorni
Stayed 10 nights in Jan 2020

6/10

Estuvimos en la parte de only adults en el Sanctuary. Lo mejor, la zona de la piscina y la playa, que es preciosa. El resto no considero que esté a la altura de un cinco estrellas. Limpieza dudosa en las zonas comunes, puertas despintadas... En nuestra habitación el secador de pelo estaba arrancado de la pared. Detalles sin importancia que dan sensación de instalaciones venidas a menos. La comida correcta, pero nada que ver con otros resorts que hemos visitado. Otra cosa a remarcar es la gran cantidad de mosquitos. És algo exagerado, de modo que creo que el hotel tendría que adoptar medidas al respecto (fumigación, mosquiteras, evitar agua encharcada...). Pasas unos días allí y sales literalmente acribillado.
Stayed 3 nights in Jan 2020

6/10

Stayed 2 nights in Jan 2020

6/10

Stayed 4 nights in Dec 2019

6/10

The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
Stayed 2 nights in Oct 2019

4/10

Instalaciones anticuadas y en mal estado, limpieza en los baños comunes muy deficiente, calidad de la comida y las bebidas mala, el personal no es profesional y dan un servicio de muy baja calidad, se ve que la dirección del hotel no está presente o no motiva al personal, no recomendaría a nadie este hotel. El precio cobrado con la calidad ofrecida no se corresponde en absoluto.
Stayed 4 nights in Sep 2019

8/10

Es un hotel antiguo pero hermoso sus instalaciones son cómodas la limpieza es perfecta y todas las comidas son muy ricas
Stayed 1 night in Sep 2019

8/10

Die Ausstattung des Hotels sowie der Service sind gut. Es direkt am wirklich sehr schönen Strand von Cayo Santa Maria mit eigenem Strandbereich. Am ersten Abend konnten wir leider keine Reservierung für ein Restaurant mehr vornehmen und mussten somit ins zugehörige Nachbarhotel ins Buffetrestaurant. Hier war das Essen nicht sonderlich gut, in den A-la-carte-Restaurants hingegen schon! Für diejenigen, die es möchten, gibt es unterschiedliches Animationsprogramm.
Stayed 5 nights in Aug 2019

8/10

Personale gentile e disponibile, camera spaziosa e pulita. Letto inspiegabilmente molto umido nonostante l'aria condizionata. Cibo e bevande decisamente sotto la media. Spiaggia comoda e molto bella.
Stayed 3 nights in Aug 2019

4/10

Stayed 5 nights in Aug 2019

6/10

On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
Stayed 11 nights in Aug 2019

8/10

The pool as the view at the balcony. Very impressive
Stayed 1 night in Aug 2019

6/10

Très belle chambre au Sanctuary mémory et très beaux jardins . Plage propre mais très étroite du côté de Sanctuary . Nourriture déplorable et les restaurants proposés le soir en dehors du buffet ne sont que les plats du buffet servis à table . En même temps, on est à Cuba donc ne pas s attendre à des supers plats raffinés !
Stayed 3 nights in Jul 2019

2/10

Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
Stayed 3 nights in Jul 2019

4/10

Mancanza di pulizia, lenzuola e salviette sporche, scarafaggi nelle camere e nella zona ristoro; spesso si sente uno sgradevole odore di fognatura, il cibo è di bassissima qualità anche nei vari ristoranti. La spiaggia è bellissima e buoni i servizi, ma il resto è molto deludente.
Stayed 3 nights in Jul 2019

10/10

Stayed 3 nights in May 2019

10/10

Stayed 2 nights in Mar 2019

6/10

Stayed 3 nights in Mar 2019

6/10

nourriture du buffet très moyenne qualitativement et industrielle les restaurants à thème très vite saturés en réservation , lors de notre séjour nous n'avons pas pu diner à ces restaurants qui sont meilleurs que le buffet. j'ai demandé 2 fois (le matin) à changer une serviette tachée, elle a été changée que vers 22h (trop tard!!) trop de musique autour de la piscine belles chambres personnel aimable mais globalement l'organisation n'est pas à la hauteur de cet hotel, très compliqué pour avoir des infos
Stayed 2 nights in Feb 2019

8/10

La Struttura del Sanctuary sorge a 100 metri dalla stuttura "sorella" Grand Memories risultando superiore in termini di qualita' generali' e soprattutto di cibo. La struttura e' bella per lo standard cubano e di fronte ad un mare stupendo. Camere pulite ampie, luminose e moderne. Consigliatissima rispetto al Grand Memories. Cibo sufficiente, mangiando nel ristorante della struttura (da prenotare la mattina). Da evitare assolutamente il buffet del Grand Memories li accanto di qualita' molto bassa. La maggioranza del personale e' cortese ma certamente non da 5 stelle. La clientele, per lo piu' Canadese molto piu' interessata alla quantita' che alla qualita' del cibo. Animazione discrete. Piscina ampia e pulita.
Stayed 3 nights in Feb 2019

8/10

La struttura e' comunque bella, di fronte al mare, leggermente retro', con camere pulite ed in buono stato collettivo. Funzionali e luminose.
Stayed 3 nights in Feb 2019

4/10

Un Fiasco Vous êtes un couple souhaitant passer d'agréables vacances en amoureux au calme sur des plages de sable blanc et une eau turquoise, passez votre chemin. Venus passer la fin de notre séjour à Cuba pour profiter des magnifiques cayos dans un hôtel (puisqu'il n'y a pas d'autres choix). Nous avons certes été séduits à notre arrivée par cet hôtel plutôt élégant, des piscines agréables, une plage splendide et une chambre agréable avec vue mer en prime. Jusque là tout était parfait. Nous avons appris que cet hôtel appartient à une société canadienne, du coup nous étions qu'avec des canadiens (et nous n'avons rien contre eux). Bienvenu donc dans la culture Nord Americaine, on parle fort, sens gêne pour beaucoup, malbouffe, le cliché du all inclusive : quel triste contraste avec ce beau pays de Cuba.. Pour profiter de la plage nous avions droit à des musiques canadiennes bien forte (très typique de Cuba..) Vous aurez le droit d'assister au spectacle de centaines de personnes avec des chopes thermos qui viennent faire le pleins de mauvais cocktails coupés à l'eau et à la glace. Des fast food vous seront proposés à toute heure de la journée (pizzas, burger, ..) bref le paradis de la junk food. Les buffets sont plutôt corrects (il y a du choix et de la quantité ..) mais il existe des "restaurants" au sein de l'établissement pour y dîner le soir. La qualité n'est pas au rdv encore une fois. Les vins servis sont des piquettes. Séjour donc tres mitigé dans cet hôtel.
Stayed 3 nights in Jan 2019

8/10

Bodde på hotellet i 11 dager og generelt er fornøyd. Behjelpelig ansatte og rolig atmosfære. Sanctuary er bare for voksne. Flinke animatører og hver dag nye show og live musikk. Bygninger trenger litt oppussing, ellers ser rommet bra ut.
Stayed 5 nights in Jan 2019