Ratings based on 76 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.5 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 28 Mar 2020
beautiful beach and good food at the buffet despite long queues to get it.
Room needs to be totally refurbished to be compared to an European 5 stars resort! However, the staying was pleasant!
Comment from Hotel Management
8 Apr 2020 by General Manager, Hotel Management
Dear Sara,
Thank you very much for sharing your experience with us. We are glad to know you had a pleasant staying and you enjoyed our beautiful beach and food. Thank you for your suggestions which give us the opportunity to improve every day and keep satisfying our guests. We will work on them and take the actions needed.
Thank you for choosing us.
Best regards,
General Manager
by A verified traveler from Florida
Posted 23 Dec 2019
excellent condition great attention super nice
Súper clean the rooms bathroom excellent love the place
Comment from Hotel Management
23 Dec 2019 by Community Manager, Hotel Management
Dear guest,
Thank you very much for taking the time to write a review about your experience with us. We are happy to see that overall you had a nice vacation at our little paradise and you enjoyed our beautiful beach.
I want to finish by thanking you for choosing Grand Memories Santa Maria for your vacation. We hope to see you again if you choose to come back to Cayo Santa Maria.
Best regards,
by A verified traveler
Posted 1 Oct 2019
Comment from Hotel Management
3 Oct 2019 by Community manager, Hotel Management
Dear guest,
We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving.Thank you for choosing us.
Kind regards,
by A verified traveler
Excellent
Posted 21 Sep 2019 on HotelsMy experience is excellent because the hotel have comfortably, the staff is very friendly, the food is too much and more Thank you
by A verified traveler from Tampa
Posted 2 Sep 2019
The worst experience. I will never go back to this hotel.
Comment from Hotel Management
3 Sep 2019 by Community Manager, Hotel Management
Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday.Best regards,
by A verified traveler
Posted 2 Sep 2019
Comment from Hotel Management
4 Oct 2019 by General Manager, Hotel Management
Dear Costumer,
Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution.
We hope you will give us another chance in the future.
Best regards,
by A verified traveler
Posted 1 Sep 2019
Comment from Hotel Management
6 Oct 2019 by Director general, Hotel Management
Estimado anfitrión,
En primer lugar, nos gustaría disculparnos por no haber cumplido con sus expectativas. En cualquier caso, tomamos nota de sus comentarios para remediarlos.
Muchas gracias por elegir nuestro hotel para sus vacaciones, esperamos volver a verlo algún día en nuestro pequeño paraíso.
Saludos para usted,
by A verified traveler
Posted 16 Aug 2019
Comment from Hotel Management
17 Aug 2019 by Community Manager, Hotel Management
we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution.
We hope you will give us another chance in the future.
Best regards,
by A verified traveler
Posted 7 Jul 2019
Comment from Hotel Management
12 Jul 2019 by General Manager, Hotel Management
Dear Guest, We feel sorry to hear we did not reach your expectations and we would like to sincerely apologize for the inconveniences you might encountered during your stay. We will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Thank you for choosing us.
by A verified traveler
Posted 30 Jun 2019
Property was not clean.Amenities were not provided. We had to call sevearl times to get the mini bar in the rooms and not all rooms were provided with it.Beach towela were not provided in all rooms. Buffet was crowded and there was not enough food.
