Ratings based on 41 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from UK
Posted 2 Mar 2020
The location of the hotel, staff, food and entertainment are great. We felt it’s a well designed hotel (Believe just over 300 rooms) as it never felt overcrowded nor overlooked. The staff are wonderfully helpful and friendly and plenty around.
by A verified traveler
Posted 25 Feb 2020
by A verified traveler
Posted 21 Jan 2020 on Hotels
The staff were amazing. The food at the buffet was fresh and tasty. Our room was clean. We were very satisfied with our stay.
by A verified traveler
Posted 12 Nov 2019 on Hotels
by A verified traveler
Posted 27 Sep 2019 on Hotels
by A verified traveler
Bad Quality Services - Do Not Book Here
Posted 8 Jul 2019 on HotelsStaff:
Rude and disrespectful to Cubans. At some point, the front desk representative tried to justify her rudeness by stating that, and I quote: "this season is bad for the hotel because we have a lot of nationals and they come here and steal things and sometimes they ask for more than food than what they can eat.
Room:
My reservation was made for a Sea-View Room but they gave me a room that was looking out to the weed and woods of the area. It didn't have a remote control. I had to come to the front desk three different times and request the control for them to ignore my requests and do nothing until the second day when I requested to talk to the General Manager, Dennis. The rooms weren't ready until 5:30 pm (please note that check-in time was 4 pm), and my family had to wait for the rooms in the hallways. There were roaches in the rooms. I have a picture that I am choosing not to post to not gross-out anyone but can send it upon request. The AC didn't work properly when I requested a change, they sent a "tech" to tell me that their perception was that, "the room was comfortable" The lightning wasn't working neither. A couple of light bulbs didn't work.
Service:
If you are Cuban, or of Cuban descent, do not expect any special treatment when you're at the property. The staff is courteous and kind only to foreigners that look white. The beer was out the second day that my family was at the property.
by A verified traveler from Martin, Slovakia
Posted 23 Jan 2019
I stayed at this property with my 2 friends for 4 nights and we had an amazing time! All facilities fulfilled our needs, hotel staff across all the departments was super kind, positive and helpful what made our short stay in Cayo Guillermo an unforgettable experience!
Comment from Hotel Management
14 Mar 2019 by Sales manager, Hotel Management
Thank you very much for taking the time to express your experience with us. It is always grateful to know that our clients fulfilled their expectations...kind regards
by A verified traveler
Posted 26 Dec 2018
by A verified traveler
Posted 3 Dec 2018
by A verified traveler
Posted 1 May 2020 on Hotels
Très bel hôtel avec un personnel charmant. Magnifique coin de Cuba et club de plongée formidable. A recommander
