Ratings based on 56 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Feb 2024
There was only ever about 4-5 people staying, the hotel staff were either pretending not to speak English, or they couldn't. We had to bring a friend who spoke Turkish with us to get help. The food was old/stale. We were so uncomfortable there that we had to leave early, and they refused to change our reservation even though Expedia approved it. Would absolutely not recommend this hotel.
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
They are not ready to open
Posted 3 Oct 2023 on HotelsThe air conditioner wasn’t working, the water was coming out red and smelled like copper. The elevator buttons turn on and off randomly. Every time that I called reception they hung up on me. A very bad and unnecessary experience.
by A verified traveler
Posted 2 Oct 2023 on Hotels
by A verified traveler
Posted 4 Aug 2023
Very good stay
by A verified traveler
Posted 1 Mar 2023
When I booked the hotel in the advertised have a massage when arrive the hotel I asked the reception about massage says we don’t have
Comment from Hotel Management
2 Mar 2023 by FRONT OFFICE SUPERVISOR, Hotel Management
Dear Muharrem,Our massage service, which was closed due to the pandemic, has not been opened yet.However, we have a spa service under normal conditions.
by A verified traveler
Posted 3 Sep 2022
Horrible, made me pay extra for a room which I did originally booked and only the second day they offered me the actual room I booked but then charged me extra, staff advised me to smoke in the room, like that is acceptable. Not even in my own home is that acceptable.
Comment from Hotel Management
10 Oct 2022 by FRONT OFFICE SUPERVISOR, Hotel Management
Dear Jessica;I will review your reservation on the subject.Smoking is allowed in the rooms upon request, can you use our restaurant and bar terrace outside the room.We issue datura as much as the swallows you have paid and we cannot overpay. However, there may be an agency commission rate for the reservations you have made through the agency. Perhaps you have encountered such a situation.,Thank for your understanding
by A verified traveler
Posted 28 Aug 2022
Good place to stay
Comment from Hotel Management
29 Aug 2022 by FRONT OFFICE SUPERVISOR, Hotel Management
THANK YOU
by A verified traveler
Poor
Posted 24 Jan 2022 on HotelsHotel was empty, they were not ready for our arrival. Good was poor
Comment from Hotel Management
24 Jan 2022 by Ramada Plaza by Wyndham Istanbul Asia Airport, Hotel Management
Dear William, thank you for your comment.
Our hotel is located in an industrial area, most of our customers are coming from work tired, so they are sleeping. It may have looked empty, but it is not. We are also working very hard behind the scenes to give you the best service. We would like to have you again and continue to give you an even more amazing service that you deserve.
Kind regards.
by A verified traveler
Posted 19 Oct 2021 on Hotels
Comment from Hotel Management
23 Oct 2021 by Sinan EKER, Hotel Management
Dear Sergio
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If we can be of assistance in the future, please don't hesitate to contact me at +904449763
Thank you again for taking the time to complete the survey.
Sinan EKER
Front Office Manager
