Ratings based on 102 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 22 Sep 2024
Beautiful property and an excellent value for its quality. It would be good if there were a second restaurant on the grounds, however.
Comment from Hotel Management
17 Oct 2024 by Front Desk Staff, Hotel Management
Thank you for your kind words James. We're glad that you enjoyed your stay.
by A verified traveler
Posted 1 Sep 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by Front Desk Staff, Hotel Management
Thank you Katrina!
by A verified traveler
Posted 1 Sep 2024
No food available on Saturday night.
by A verified traveler
Posted 6 Aug 2024
Absolutely loved it. We stayed in a condo and it was clean and very spacious. The pool and spa were lovely and the staff there were very helpful.
by A verified traveler
Could of been warmer in April
Posted 21 Apr 2024 on HotelsIt was our first time in the castle itself, usually we stay in the lower hotel but the rates were comparable to the least expensive so I booked one night in the “castle”. The only complaint we really had was the heater in the room was controlled from a thermostat that was down the hall and was for the entire building so our room was either cold or way too hot even with the windows open in late April. That being said it was only when you were getting in or out of the shower and getting ready for bed. I understand it’s a very old building that needs to be reserved, however a mother form of heat source would have been better. I will stay here again though we will be prepared the next time with extra clothing. My wife was cold, you know women are often cold so I would have liked more heat control for her sake, call me over protective lol. The shower water would change from hot to warm then cold then hot flashes then warm then cold and it stayed cold for a bit so we got out for 15 min then it was hot again long enough to shower. Al in all it was a 4 out of 5 type of stay. The hot tub was great over at the spa:!!
by A verified traveler from New York
Posted 26 Mar 2024
STAFF
I want to start by pointing out that the staff at the hotel were above and beyond PHENOMENAL, and I mean ALL THE STAFF.
I spent the weekend up there and got stuck with some car problems in a blizzard and dealt with everybody on the staff there. They were some of the nicest people I have ever dealt with in the hospitality industry.
When I say all the staff, I mean all the staff!
DAY 1. The plow guy helped me get my car out of a spot when my snow chain broke and I couldn’t move.
DAY 2 The maintenance guy got me down to the front desk when my car broke down, then the manager got me a new room right away and gave me a ride to where I needed to go.
DAY 3 The other manager called her brother-in-law to come tow and fix my car when the other shops in town were full on a Monday morning. The other front desk staff were great at letting me stay in my room until the car was finished. The cleaning crew who are the hardest working people in the industry were checking to see if my car was ok and if I needed anything.
ROOM,
I stayed in a two-bedroom condo that had a fireplace, full kitchen, huge living room and everything was spotless. The place was beautiful and fit 8 people. The only thing I would say is that if there is a big blizzard coming make sure you’re prepared with chains or snow tires if you are at the top of the hill because it could be a little challenging to get there with a ton of snow.
by A verified traveler
Posted 9 Mar 2024
Very spacious condo. Lots of space for ski equipment and coats etc.Nicely decorated. Comfortable beds. Very nice out door pool area and spa.
Comment from Hotel Management
9 Mar 2024 by Front Desk Staff, Hotel Management
Hi Paige, Thank you for your kind comments. We are very glad that you enjoyed your stay and our amenities. We hope to see in you in the future should your travels bring you to our area.
by A verified traveler from NEW YORK
Posted 3 Mar 2024
Highly recommend the castle. Great rooms and staff.
Comment from Hotel Management
3 Mar 2024 by Front Desk Staff, Hotel Management
Thank you so much Ardalan! We are so glad that you enjoyed your stay and everything.
by A verified traveler
Posted 25 Feb 2024
