Ratings based on 141 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
1/10 Never recommended
Posted 11 Aug 2024 on Hotels We booked three rooms and a rental car in advance for a three-day stay, paying in full.
**Day 1:** At check-in, the reception staff refused to give us the rooms we had booked near each other. Instead, they forced us into different, far-off locations because they had assigned our rooms to a company group that booked the same day. It took nearly two hours to check in, and the staff was unhelpful and uncooperative. How can they prioritize a last-minute company group over our pre-booked family trip?
**Day 2:** With the company group checking out, they offered us an upgrade to rooms nearby, but the process took half a day, ruining our second day as we spent most of it moving rooms.
We also faced issues with our rental car. Every time we left or returned to the property, a local rental union harassed us, insisting that only their cars were allowed. The resort's security seemed to side with them. When we raised our safety concerns with the resort reception, the staff again refused to assist.
**Day 3 (Checkout):** Things escalated when our taxi driver arrived to pick us up. The resort security refused to let him in, leading to a heated argument with the union members. This frightened my family, especially my mom and kids. When we asked the resort reception for help, they refused, telling us to move our luggage outside the parking gate to board and offering no further assistance. It was shocking that they, as hosts, didn’t take responsibility for their guest
Horrible experience
Comment from Hotel Management
15 Aug 2024 by Dennis D'Costa, Hotel Management
Dear Vivek,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable feedback.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations.The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis D'Costa
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Dennis D'Costa, Hotel Management
Dear Kamrul,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Hope to see you soon!Warm Regards,Dennis D'CostaGeneral Manager
by A verified traveler
Posted 20 May 2024
Nice property , clean and very near to the beach. Nice swimming pool and big room. The food prices are on the higher side.
Comment from Hotel Management
26 Jul 2024 by Dennis D'Costa, Hotel Management
Dear Ajay,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.Hope to see you soon!Warm Regards,Dennis D'CostaGeneral Manager
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
22 Apr 2024 by Dennis, Hotel Management
Dear Richard,Greetings from Novotel Goa Dona Sylvia Resort!We are happy to receive your wonderful rating on this forum and we look forward to host you once again in the near future. Warm Regards,Dennis
by A verified traveler
Posted 18 Apr 2024 on Hotels
The hotel is nice, but needs some renovation in the rooms. Breakfast was excellent! The front desk costume service could be improved. I had a wonderful massage at the spa!
Comment from Hotel Management
22 Apr 2024 by Dennis, Hotel Management
Dear Richard,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable feedback.We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon.Warm Regards,Dennis
by A verified traveler from Alpharetta
Posted 18 Feb 2024
Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great
Comment from Hotel Management
19 Feb 2024 by Dennis D'Costa, Hotel Management
Dear Atul,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Dennis D'Costa, Hotel Management
Dear Adi,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future.Warm Regards,Dennis
by A verified traveler
Posted 24 Jan 2024
Comment from Hotel Management
9 Feb 2024 by Dennis D'Costa, Hotel Management
Dear Dhaval,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis
by A verified traveler
Posted 27 Dec 2023
Wifi did not work in the room.
Comment from Hotel Management
30 Dec 2023 by Dennis D'Costa, Hotel Management
Dear Rajesh,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We have also noted your concern about Wi-Fi, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis
by A verified traveler
Posted 17 Nov 2023
We had a great time at the Novotel Goa Dona Sylvia Hotel. Breakfasts were really good - very varied with both continental and Indian choices available. We came during a quiet period so lots of space around the pool which was well maintained. HOWEVER
We arrived around 3am and had booked a family room which was supposed to accommodate 4 people. We were surprised to find only one large bed in the room and no preparations had been made for the family. When we questioned them about the room they advised that the window seat doubled up as a bed! It was certainly not a bed as the cushion was very hard and only a small person could sleep in that corner. I can't believe that we paid extra for a family room only to discover that our room was the same size as all the other ones!
The staff were very friendly and helpful. Nothing was too much for them. They are a credit to the hotel which is why I was shocked to find out that the hotel's treatment of their staff was less that expected. There is a huge array of food available at the buffets throughout the day in the hotel. I asked a member of staff what happened to the food once the service was over and was advised that it is all thrown away and staff are not allowed to eat the leftover food. In this economic crisis, I find it heartbreaking that the hotel would treat their staff this way. They would rather throw away the food than offer it to their hardworking staff who make this hotel what it is today. Shame on them!
Comment from Hotel Management
26 Nov 2023 by Dennis D'Costa, Hotel Management
Dear Shila,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis
