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Novotel Goa Dona Sylvia Resort

5.0 star property
Stylish beach retreat with outdoor pool

Choose dates to view prices

Photo gallery for Novotel Goa Dona Sylvia Resort

Outdoor pool, open 7 AM to 7 PM, pool umbrellas, sun loungers
Exterior
Exterior
Property grounds
Dinner served, Indian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Gym
  • Laundry
The current price is P4,746
P5,316 total
includes taxes & fees
Jul 14 - Jul 15

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Villa, 1 King Bed, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Villa, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Ceiling fan
Egyptian cotton linens
Premium bedding
Separate bedroom
Memory foam bed
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Twin Beds, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Villa, 2 Twin Beds, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Villa, 1 King Bed, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Executive Villa, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Premium Suite

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 53 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Villa, 2 Twin Beds, Pool View

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Executive Villa, 2 Twin Beds, Pool View

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Villa, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Premium Villa, 1 King Bed

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Villa, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Executive Villa, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed (Boutique)

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Villa, 1 King Bed (Boutique)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Executive Villa, 2 Twin Beds, Garden Area

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Villa, 2 Twin Beds (Boutique)

1 bedroom, Egyptian cotton sheets, premium bedding, memory foam beds

Villa, 2 Twin Beds (Boutique)

Highlights

Soundproofed
Air conditioning
LED TV
Memory foam bed
Separate bedroom
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds
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About the neighborhood

Map
Cavelossim Road, Mobor, Cavelossim, Goa, 403 731

What's nearby

  • Cavelossim Beach - 4 min walk - 0.4 km
  • Mobor Beach - 5 min drive - 2.8 km
  • Varca Beach - 9 min drive - 6.2 km
  • Benaulim Beach - 19 min drive - 13.4 km
  • Colva Beach - 25 min drive - 16.5 km

Getting around

  • Curchorem Station - 26 min drive
  • Dabolim Airport (GOI) - 68 min drive

Restaurants

  • ‪Zest Cafe And Kitchen - ‬4 min drive
  • ‪Kinara Family Bar And Restaurant - ‬11 min walk
  • ‪Mike's Place - ‬1 min walk
  • ‪Joe's River Cove - ‬3 min drive
  • ‪Casa Lisboa - ‬4 min walk

About this property

Novotel Goa Dona Sylvia Resort

Luxury family-friendly hotel
Take advantage of a poolside bar, a coffee shop/cafe, and a garden at Novotel Goa Dona Sylvia Resort. Adventurous travelers may like the archery and cycling at this hotel. Indulge in a deep-tissue massage at Suham Spa, the onsite spa. The on-site Indian cuisine fine-dining restaurant, Kebabs and Kurries, serves dinner. Free in-room WiFi is available to all guests, along with a playground and a hair salon.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Express check-out, express check-in, and multilingual staff
Room features
All 181 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and showers
  • 42-inch LED TVs with premium channels
  • Electric kettles, ceiling fans, and daily housekeeping

Languages

English, Hindi

Similar properties

Building design

Radisson Blu Resort Goa Cavelossim Beach

  • Pool
  • Hot Tub
  • Spa
  • Parking included
8.6 out of 10, Excellent, 95 reviews
The price is P6,000
P7,080 total
includes taxes & fees
Jul 2 - Jul 3
Radisson Blu Resort Goa Cavelossim Beach

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Amalia
  • Kebabs and Kurries
  • Mama Mia
  • Seagull
  • Tia Maria

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Tile flooring in room
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 3000.0 per night
Cribs (infant beds) are available for INR 1500.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: INR 11800
  • Christmas Eve (December 24) Gala Dinner per child: INR 5900 (from 6 to 12 years old)
  • Christmas Day (December 25) Gala Dinner per adult: INR 11800
  • Christmas Day (December 25) Gala Dinner per child: INR 5900 (from 6 to 12 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: INR 11800
  • New Year's Eve (December 31) Gala Dinner per child: INR 5900 (from 6 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: INR 3305 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: INR 1500.0 per night
  • Rollaway bed fee: INR 3000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HOTS000426

We should mention

This property does not have elevators
Pool access available from 7 AM to 7 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Novotel Goa Dona Sylvia Resort Cavelossim
Novotel Goa Dona Sylvia Resort
Novotel Goa Dona Sylvia Cavelossim
Novotel Goa Dona Sylvia
Novotel Goa Dona Sylvia Resort (Opening October 2017)
Novotel Goa Dona Sylvia Resort (Opening Soon)
Novotel Goa Dona Sylvia Hotel
Novotel Goa Dona Sylvia Resort Hotel
Novotel Goa Dona Sylvia Resort Cavelossim
Novotel Goa Dona Sylvia Resort Hotel Cavelossim

Frequently asked questions

Does Novotel Goa Dona Sylvia Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7 AM–7 PM.

How much does it cost to stay at Novotel Goa Dona Sylvia Resort?

As of Jun 28, 2025, prices found for a 1-night stay for 2 adults at Novotel Goa Dona Sylvia Resort on Jul 14, 2025 start from P 4,746.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Goa Dona Sylvia Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Goa Dona Sylvia Resort?

Self parking is free at this property.

What time is check-in at Novotel Goa Dona Sylvia Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Goa Dona Sylvia Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Novotel Goa Dona Sylvia Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 3305 per vehicle applies.

Where is Novotel Goa Dona Sylvia Resort located?

This family-friendly Cavelossim hotel is located near the beach, within 2 mi (3 km) of Cavelossim Beach and Mobor Beach. Varca Beach and Our Lady of Gloria Church are also within 6 mi (10 km).

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Novotel Goa Dona Sylvia Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 69 out of 146 reviews
Rating 8 - Good. 59 out of 146 reviews
Rating 6 - Okay. 6 out of 146 reviews
Rating 4 - Poor. 5 out of 146 reviews
Rating 2 - Terrible. 7 out of 146 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alison Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The WiFi was very poor, apart from that an excellent hotel
Stayed 20 nights in Mar 2025

8/10 Good

Arno

Liked: Staff & service
Disliked: Property conditions & facilities
Beach
Stayed 10 nights in Dec 2024

8/10 Good

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff & clean. Negative - very busy & loud with weddings & loud music. Not suitable if you want a relaxing beach holiday
Stayed 7 nights in Jan 2025

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent with direct beach access

We chose carefully before ending up with this resort. It's perfect. Not too big, not too small. Direct access to beach - not private beach, but almost. Not crowded and dirty like many places in north Goa (even Benaulim actually). Direct access to small market and shops outside the resort area as well. Couldn't have been better.
Stayed 4 nights in Feb 2025

8/10 Good

Sorab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Staff very helpful. Did not like the Loud music all day long & esp at dinner. Would like low classical music.
Stayed 1 night in Jan 2025

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality...excellent stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Anil Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Location : awesome beach view resort , very neat and clean Room: awesome cottage type rooms, very open and nice feeling. Neat and clean room Food: very nice Staff : very polite and cooperative Restaurant: good food and good option
Stayed 4 nights in Jun 2023

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great
Stayed 1 night in Feb 2024

10/10 Excellent

Renuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Kind and warm staff, always smiling. Absolutely recommend
Stayed 3 nights in May 2022

10/10 Excellent

Rajesh

Liked: Staff & service, property conditions & facilities
The beach is clean and refreshing!
Stayed 3 nights in Sep 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice, but needs some renovation in the rooms. Breakfast was excellent! The front desk costume service could be improved. I had a wonderful massage at the spa!
Stayed 1 night in Apr 2024

10/10 Excellent

Shivani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good for a group vacation with clean private beach with less crowd and games room. The entire property is clean and mostly free of mosquitoes.

8/10 Good

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Breakfast at the seagull restaurant was busy and there were flies sitting on fresh cut fruits.
Stayed 1 night in Apr 2023

10/10 Excellent

Kirat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good beach side resort. Cute little huts with two rooms each or a bungalow type hut with just one room in the ground floor. Great breakfast buffet and private access to the beach made it very convenient. The beach itself was amazing, very quiet. Many options to eat outside of the resort and it’s situated right across from a super market which was also very convenient.

8/10 Good

Jaspaul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Some staff are exceptional, others need training
Stayed 5 nights in Mar 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check in, very nice grounds. Room a little tired. Very close to beach. Extensive breakfast oprtions.
Stayed 1 night in Feb 2023

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Super se bhi upar
Stayed 4 nights in Oct 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. It is used largely for weddings and corporate events. It can get very noisy with the heavy base music.
Stayed 11 nights in Jan 2023

8/10 Good

Glen

Liked: Property conditions & facilities
Property is okay no bad.
Stayed 1 night in Aug 2023

4/10 Poor

Rajesh

Liked: Cleanliness
Disliked: Property conditions & facilities
Wifi did not work in the room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Maayan

Liked: Cleanliness, staff & service, amenities
Excellent hotel! We stayed for 2 nights and it was wonderful experience. The service is very good: at the hotel reception, at the restaurant, bar, pool and above all the house keeping (thanks Krishna). It’s a peaceful and well maintained properly. The room was spacious, with all is needed, with nice balcony surrounded by nice garden. The restaurant is very good, local and international cousin. The beach is in a walking distance and super clean. We recommend to see the sunset and to stay for another 30 minutes after to see the colors of the sky changing. Highly recommended place to stay. For singles, couples, and families. Next to the hotel you’ll find shopping center, and few great restaurants. P.s Thanks for the reception team for the hospitality!
Stayed 2 nights in Oct 2022

10/10 Excellent

Mihir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beach touch resort with great service

I and my wife went to Novotel with our 1 year old for our anniversary. Although the original room allotted to us was in need of some maintenance, the hotel staff was kind enough to understand that and gave us an alternate room which we enjoyed staying in over next couple of days. The seagull and the housekeeping staff was very friendly and prompt in their service. Special thanks to the chef for accommodating a custom recipe request for our 1.5 yr old. Also, special thanks to housekeeping folks who decorated our room with towel swans and teddy. They also have a nice big swimming pool that both kids and adults would find fun. Altogether the inflated float tubes were not available for the kids. Our li’l one enjoyed the pool thoroughly though so no complaints. The beach is right behind the property so one can access and enjoy it anytime. Overall experience lives up to Accor standard.
Stayed 2 nights in Jul 2022

2/10 Terrible

Vivek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1/10 Never recommended

We booked three rooms and a rental car in advance for a three-day stay, paying in full. **Day 1:** At check-in, the reception staff refused to give us the rooms we had booked near each other. Instead, they forced us into different, far-off locations because they had assigned our rooms to a company group that booked the same day. It took nearly two hours to check in, and the staff was unhelpful and uncooperative. How can they prioritize a last-minute company group over our pre-booked family trip? **Day 2:** With the company group checking out, they offered us an upgrade to rooms nearby, but the process took half a day, ruining our second day as we spent most of it moving rooms. We also faced issues with our rental car. Every time we left or returned to the property, a local rental union harassed us, insisting that only their cars were allowed. The resort's security seemed to side with them. When we raised our safety concerns with the resort reception, the staff again refused to assist. **Day 3 (Checkout):** Things escalated when our taxi driver arrived to pick us up. The resort security refused to let him in, leading to a heated argument with the union members. This frightened my family, especially my mom and kids. When we asked the resort reception for help, they refused, telling us to move our luggage outside the parking gate to board and offering no further assistance. It was shocking that they, as hosts, didn’t take responsibility for their guest Horrible experience
Stayed 3 nights in Aug 2024

8/10 Good

Shila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Novotel Goa Dona Sylvia Hotel. Breakfasts were really good - very varied with both continental and Indian choices available. We came during a quiet period so lots of space around the pool which was well maintained. HOWEVER We arrived around 3am and had booked a family room which was supposed to accommodate 4 people. We were surprised to find only one large bed in the room and no preparations had been made for the family. When we questioned them about the room they advised that the window seat doubled up as a bed! It was certainly not a bed as the cushion was very hard and only a small person could sleep in that corner. I can't believe that we paid extra for a family room only to discover that our room was the same size as all the other ones! The staff were very friendly and helpful. Nothing was too much for them. They are a credit to the hotel which is why I was shocked to find out that the hotel's treatment of their staff was less that expected. There is a huge array of food available at the buffets throughout the day in the hotel. I asked a member of staff what happened to the food once the service was over and was advised that it is all thrown away and staff are not allowed to eat the leftover food. In this economic crisis, I find it heartbreaking that the hotel would treat their staff this way. They would rather throw away the food than offer it to their hardworking staff who make this hotel what it is today. Shame on them!
Stayed 7 nights in Oct 2023

2/10 Terrible

Kunal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First of all would like to highlight the check in time for the property is 3pm which is very very late. I was travelling with my family(wife and 1 year old kid) and reached Goa at 9am. From North Goa Airport to Hotel is around 1.5hrs.One can go ahead and book Goa Miles Taxi from airport to hotel which will cost around Rs 2500/-.We had requested the hotel for early check in, although when we reached the hotel they told us we are fully booked and asked us to explore the property. We did that but even after 3hrs they could not get us a single room for checkin.Finally they managed to get us a room at 2pm with so much hassle and constantly reminding them. Overall food is very good and the spread is nice althrough the rates are very steep. Room service-They don't care to take the phone call of guests.Had to call several times before someone answers the phone or have to connect through the reception. Room has all amenities but they are old. Lastly i would like to highlight that the hotel is surrounded by taxi union which don't allow outside taxi to come to the hotel and if you go to book taxi through hotel they charge around 2-2.5 times the actual cost. In our case they asked us to pay Rs 6000/- to MOPA Airport which is very steep. It's as if they are looting the guests in broad daylight with no cap on the pricing. Overall the stay was below expectations and it felt that they are short of staff and could not effectively manage all the guests.
Stayed 2 nights in Apr 2023