Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Momoyo, We at the Red Roof Inn & Suites Cave City are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Dec 2024
The front desk staff was very helpful and explained the area. Rooms were clean, beds were comfortable and just what we needed for a good night sleep!
Comment from Hotel Management
28 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Ashley,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Cave City. I am pleased to read that you liked the comfortable beds provided, the clean rooms and other positives highlighted, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
28 Dec 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Leyang, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CAVE CITY and I received your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Dec 2024
Great place to stay. Staff is super nice & rooms are always clean with a very comfortable king size bed. New flooring & freshly painted. This is my favorite place to stay in Cave City & I have tried several of them. Thanks for being my home away from home. Happy Holidays see you next year!
by A verified traveler
Posted 30 Nov 2024
Good, clean, quiet, safe place for the price. Very affordable especially when traveling with our dog.
Comment from Hotel Management
2 Dec 2024 by Carla RediResponse Specialist, Hotel Management
Dear Corey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Cave City. I am glad to read that you were pleased with the cleanliness of the hotel, the quietness and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Nov 2024
This was a perfect spot for us as we visited the area. Our room was basic but clean and I love that one dog stays for free!
Comment from Hotel Management
25 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Brandi,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES CAVE CITY. It was great to read that you were pleased with the cleanliness and the pet policy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Nov 2024
I booked a 2nd floor room because I was traveling solo and felt a bit safer at a motel on the 2nd floor, when I arrived they told me the 2nd floor wasnt open and I had a 1st floor room. I wasnt thrilled, but the gentleman checking me in was very nice and said he would let me cancel for a full refund still. Since it was dark already I stayed the 1st night anyways, but did decide to cancel my 2nd night to which they happily refunded me without argument, which was really nice and appreciated. The room was OK, a couple earwigs crawling around and the sheets smelled a little weird, but so did the water so maybe it was just the water. I felt unsafe, but I think that was my own fault because I arrived after dark (6pm in winter) and there were a few 18 wheelers around and it was the off season, so it was quiet and no one else in the area. If I traveled again with my significant other, Id consider giving it another shot for the price and convenience to Mammoth Caves.
Comment from Hotel Management
22 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Allyson,Thank you for your review following you recent visit at the RED ROOF INN & SUITES CAVE CITY. While you highlighted our nice front desk staff,affordable rates and convenient location, you mentioned the sheets smelled unpleasant, you felt unsafe and you encountered insects. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and we hope to provide you with a better experience in the Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Becky, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cave City and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
Owners are friendly and accommodating. Nice place to stay with your pet.
Comment from Hotel Management
18 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Angela,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES CAVE CITY. I am happy you found our hotel to be a nice stay to stay with your pet and was pleased with our friendly and accommodating staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you and your fur baby again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler from Mineola
Posted 1 Nov 2024
Clean and fairly quiet for being by the interstate. Friendly staff and newer appliances in the room. I think their lobby area could offer a light breakfast option and stronger coffee. Would stay here again and recommend it it to others.
Comment from Hotel Management
15 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Starla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CAVE CITY. I am happy you were pleased with our clean facility, fairly quiet environment, friendly staff and new appliances in the room. In regard to offering a light breakfast option and stronger coffee, your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
