Ratings based on 222 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
I really liked how friendly the staff was!! My 3 children and I stayed for 2 weeks and they actually had conversations with us. They let us know that if we needed anything to not hesitate. It felt like they actually meant it, some places you can just feel the attitude of not actually caring for the guests. NOT HERE, It was an awesome stay we enjoyed ourselves, and had good conversations!! My kid's and I will definitely be going back for another stay 😊😁
by A verified traveler
Posted 13 Oct 2024
I didnt stay and they refused to refund. The manager called Immediately after I booked demanding an incidental and a pet fee within 5 minutes of booking online. He also wanted to know my exact arrival time. He was rude and I asked for a refund and he refused. I drove to the property only 5 miles away. It was filthy and I rented a different hotel. Its a shame I cant get my money back.
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you faced with your booking experience. We understand your frustration and would like to address this issue promptly. Please reach out to us at guestsupport.na@oyorooms.com with your booking details, and our team will assist you further in resolving this matter.
Team OYO
by A verified traveler
Posted 1 Oct 2024
N/A
Comment from Hotel Management
2 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your generous feedback! We're thrilled to hear that you had a wonderful experience with us. Your kind words encourage our team to keep delivering exceptional services. If you need any further assistance, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 30 Sep 2024
Online boast of free breakfast is false. Coffee and fruit is unaccceptable. And a deposit of 100$ is not so good either.
Comment from Hotel Management
1 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused regarding the breakfast offerings. We understand your disappointment and assure you that we will address this issue. Regarding the deposit, we appreciate your concern and will take it into consideration for future improvements. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 21 Sep 2024
by A verified traveler from Grand Island
Posted 1 Sep 2024
The people were very polite & courteous. They were helpful with suggestions about where to finding places to eat.
Comment from Hotel Management
18 Sep 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Pearl! We will strive to keep up with your expectations every time. Regards, Barbara
by A verified traveler
Posted 16 Aug 2024 on Hotels
Our stay was very pleasant. The staff were friendly and helpful.
Comment from Hotel Management
13 Sep 2024 by Harrison, Hotel Management
Thanks for the positive rating, Catherine! Hope to welcome you again soon. Regards, Noah
by A verified traveler
Posted 14 Aug 2024
There was a change of ownership. Expedia has not updated the website. The old sign has not been changed so we missed it first time and there was no breakfast available.
Comment from Hotel Management
13 Sep 2024 by Harrison, Hotel Management
Hi, Maria! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A verified traveler
Posted 11 Aug 2024
Lack of amenities, dirty and outdated. $100 security deposit is required. I do not recommend this hotel.
Comment from Hotel Management
16 Aug 2024 by Barbara, Hotel Management
Hi, Jane! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Noah, Hotel Management
Thank you for rating us with such awesome words, Richard! We will strive to keep up with your expectations always. Regards, Noah
