Ratings based on 938 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Kevin,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Manager, Hotel Management
Hello Donald,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
by A verified traveler
Posted 12 Nov 2024
Good staff
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Edith,We appreciate your compliment about our staff and their service. Thank you for choosing to stay with us during your visit. Your feedback is valuable to us as we continuously strive to provide excellent service to all our guests.
by A verified traveler
Posted 5 Nov 2024
Friendly welcome. Good location
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello curt,We're thrilled to hear you enjoyed our friendly service and convenient location. Your feedback is truly appreciated. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 22 Oct 2024
Terrible room. After check in our key cards did not work. Had to return to the front desk, clear around the parking lot, and get new keys. Finally getting into the room, the bathroom was disgusting. The tile floor was soggy and squishy. Ooze squeezed out with every step. Do not stay there.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello nathan, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us as we constantly strive to improve our services. Please feel free to reach out to our management team directly to further address your concerns. Thank you for bringing this to our attention.
by A verified traveler
Posted 11 Oct 2024
Great location
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Akaysha,We are delighted to hear that you enjoyed our hotel's convenient location. Should you have any other feedback or need assistance in the future, please do not hesitate to reach out.
by A verified traveler
Posted 2 Oct 2024
Charge me an extra $111 said it was refunded no refund yet sent a card just a whole for security. No charge would be put on it. Charge me this amount I would like my money back.
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Jimmy, We apologize for any inconvenience you experienced regarding the charge. Please reach out to our management team for further assistance with resolving this matter. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 24 Sep 2024
I have been watching my checking account since we got home on Saturday, September 21, and I see a debit from Days Inn at Cave City for $62.02. I’ve waited for it to reverse itself and it has not.
When we first arrived, we could not get Wi-Fi in our room (room 130). I kept going back to the front desk to try to get the situation resolved. I could get onto the Wi-Fi at the reception area but not in the room. The young lady at the reception desk was very understanding. Finally, we were given another room in which the Wi-Fi worked.
Comment from Hotel Management
26 Sep 2024 by Manager, Hotel Management
Hello Martha,We apologize for any inconvenience you experienced during your stay. Please contact our management directly regarding the billing issue to address your concerns promptly. We appreciate your feedback on the Wi-Fi connectivity issue and are glad our front desk staff could assist in finding a solution for you. Thank you for bringing this to our attention, and we hope to welcome you back in the future.
by A verified traveler
Posted 13 Sep 2024
The hotel was good for the money even though there were a few problems. In my family's room they found blood on the wall. In both room the toilets were the size you find in a kindergarten. But the flush power was startling. In my room the television would come on at times and at other times it just blinked green. I would have been ok with an elevator because I had my elderly parents with me. But all in all, for the price, it was good.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello mary,We appreciate you taking the time to share your feedback with us. We're glad to hear you found value in your stay despite some challenges. Our team will address the concerns you mentioned to ensure we continue to improve. Should you require assistance with accessibility or specific room requirements in the future, please let us know in advance. Thank you for choosing our hotel, and we hope to welcome you again in the future.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Valarie,We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly to discuss any specific concerns you may have. We value your feedback and would like the opportunity to address them accordingly.
