Ratings based on 790 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
All good
Comment from Hotel Management
3 Nov 2024 by Gina Martin, General Manager, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It’s our goal to provide top-notch service, and we’re glad we met your expectations. We look forward to welcoming you back soon!
by A verified traveler
Posted 26 Oct 2024
Staff was kind, breakfast was 8 out of 10. Had some hot items as well as cold. Gym and pool were good.
Comment from Hotel Management
27 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for sharing your review! We're glad to hear that you enjoyed our friendly staff and that you were pleased with the breakfast selection. It’s great to know you appreciated both the hot and cold options. We're also happy that you had a positive experience with our gym and pool facilities.We appreciate your feedback and hope to welcome you back for another great stay soon!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for your feedback, we hope to see you again soon.
by A verified traveler
Posted 18 Oct 2024
Not as good as other hotels in this chain
Comment from Hotel Management
19 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations compared to other hotels in our chain. We strive to maintain a high standard across all our properties, and it’s disappointing to know that we fell short during your stay.
by A verified traveler from Anchorage
Posted 18 Oct 2024
The afternoon clerk very helpful
Comment from Hotel Management
19 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for your kind words! We’re delighted to hear that our afternoon clerk was able to assist you and make your stay more comfortable. Providing excellent service is a priority for us, and it’s always rewarding to hear when our team members make a positive impression.We hope to welcome you back soon and ensure your next stay is just as enjoyable.
by A verified traveler
Posted 16 Oct 2024
Stayed two nights with spouse; beds comfortable; showers worked fine, except for a body lotion dispenser that did not work. Staff did not clean room or change bedsheets the second day like a usual hotel stay, though not really an issue for us. Complimentary breakfast was good with sausage and eggs plus a wafflemaker.
Overall, a good property, though not excellent. I would stay again
Comment from Hotel Management
17 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed the comfortable beds and the complimentary breakfast options. We apologize for the issue with the body lotion dispenser and will have our maintenance team look into it. Our cleaning policy may vary depending on the stay duration, but we appreciate your understanding. We’re pleased to know you’d consider staying with us again, and we look forward to welcoming you back! I'll be sure to share your comments with our staff.
by A verified traveler
Posted 14 Oct 2024
Clean and decent free breakfast.
Comment from Hotel Management
15 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for your review! We're glad you enjoyed our clean environment and appreciated the free breakfast. We hope to see you again soon!
by A verified traveler
Posted 13 Oct 2024
Clean. Friendly staff.
Comment from Hotel Management
13 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for your kind words! We're glad to hear that you found our facility clean and our staff friendly. Your feedback encourages us to keep up the good work. We hope to see you again soon!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you for your feedback, we hope to see you again soon.
by A verified traveler
Posted 11 Oct 2024
I was pleasantly surprised with this property.
We usually don’t stay s at Comfort Inns and was leary because it was so cheap but we loved it! Very nice and clean. We walked across the street to Cracker Barrel which was so convenient. It was also so close to Mammoth Cave National Park!
Comment from Hotel Management
11 Oct 2024 by Gina Martin, General Manager, Hotel Management
Thank you so much for sharing your experience! We’re thrilled to hear that we exceeded your expectations and that you enjoyed your stay with us. It's great to know our clean and convenient location added to your visit, especially being close to Cracker Barrel and Mammoth Cave National Park. We're so glad you gave us a chance, and we truly appreciate your kind words. We hope to welcome you back again soon!
