Ratings based on 45 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024 on Hotels
by A verified traveler
One Night Family-Stay
Posted 5 Jul 2024 on HotelsThe hotel is conveniently located near attractions in the Central Drakensberg. Check-in was easy and efficient. We had a problem with our air conditioner, which was swiftly resolved after reporting the issue. Parking is conveniently located close to the rooms. Breakfast was good with a good selection of food. Overall, a good experience and good value for money.
Comment from Hotel Management
5 Jul 2024 by Natisha, Hotel Management
Thank you for the amazing feeback.Kind regradsNatishaAdmin Manager
by A verified traveler
Unhappy stay
Posted 30 Nov 2023 on HotelsWe booked through Hotel.com and requested a chalet 2 bedroom for 4 adults. When we arrived at 15h30 we were taken to a room with 2 double beds(No one queried this at the time) Not sure as my mom booked chalet for us.
At 20h30 at night they came to tell us we in the wrong type of room and we have to pay more and change rooms.
Firstly, why not say something at check in so we could have sorted it out than. Not at this time of night.
We showed them the request of booking, the type of room and the amount we paid. They were not interested.
They made us feel as if we were trying to sneak people in.
Will never stay there again or recommend them. They need to understand customer service first.
Comment from Hotel Management
1 Dec 2023 by Resort General Manager, Hotel Management
Good Day,Whilst we thank you for the review and feedback, we would like to clarify a few of the issues mentioned above.1) As per the confirmation received, which was shown to you, you had booked a superior room. As this was not queried upon check in, confirms you had indeed booked the superior room and not the 2 Bedroom Chalet. This option was shown to us Via another OTA the next morning where you claimed you had booked through. This was in fact inaccurate. 2) Only 2 people came to check in, the receptionist was not aware there were 4 people. Had she been aware, she would have addressed it on check in.3) As soon as the restaurant manager became aware of the inconsistencies of how many people were meant to be in the room, she addressed it with you, this was around 19:004) When you showed us your booking page, we compared it to ours and showed you what we received from Expedia. We explained that we work on the confirmations received from our OTA's and what you had booked, had in fact been allocated to you.5) Through this whole situation, our staff remained calm and friendly, despite being sworn at and spoken down to. All of this was explained on check out, each time we presented our side, you refused to listen. Our staff tried as much as possible to accommodate you, with the restaurant manager even trying to organize a late breakfast due to the marathon you were running. This offer was not taken up. Kind RegardsKyle BosigerResort General Manager
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Natisha, Hotel Management
Dear NompumeleloThat you for the review.We are glad that you had a good stay. Kind regardsNatishaAdmin manager
by A verified traveler
Posted 23 Jul 2023 on Hotels
by A verified traveler
Posted 17 Oct 2022
The chalets look a little unimaginative aesthetically. Needs a proper rethink. The pub/bar area is too sterile and would really need some decore investment. The wood and lighting should be old school dark to give it country atmosphere.
Comment from Hotel Management
22 Oct 2022 by Bushlands Management, Hotel Management
Good Day Wayne,Thank you for the review and comments. We do hope you enjoyed your stay with us and look forward to welcoming you back in the near future.
by A verified traveler
Posted 21 May 2022 on Hotels
by A verified traveler
Posted 21 Mar 2022 on Hotels
Restaurant for dinner was disappointing as they only had 3 mains to choose from
by A verified traveler
Posted 28 Dec 2021 on Hotels
The location is great. The overall condition of the units are not great and our specific unit had significant odour issues.
by A verified traveler
Lots of potential
Posted 20 Dec 2021 on HotelsReception staff were amazing - friendly and responsive. Nice kids facilities, but the food needs attention.
