Ratings based on 982 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 1 Dec 2024
0000
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Dong, thank you for taking the time to share your feedback. It appears there were some challenges during your visit that did not meet expectations. The team is committed to continuously improving and values your perspective.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Bennie, thank you for staying with us at DoubleTree Golf Resort Palm Springs. We're thrilled you had a great experience and look forward to welcoming you back again soon!
by A verified traveler
Posted 20 Nov 2024
35$ resort fee for nothing
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
We appreciate the feedback, Brian.We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 20 Nov 2024
Love this property! This was my second stay here & I always have a great time. Bar area is always lively and the bartenders are very kind. Highly recommend!
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Thank you for sharing with us, Priscella!We're delighted to hear you had a fantastic time with us at DoubleTree Golf Resort Palm Springs. We're so glad you enjoyed our great bar area and friendly staff so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Caleb, thank you for choosing DoubleTree Golf Resort Palm Springs. We’re delighted you had such a positive experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 18 Nov 2024
There were a few issues in our room (455) that needed attention. I did not bring them to the attention of anyone in the hotel.
1. The electric plugs closest to the bed did not work.
2. There was a heavy layer of dust on the shelf in the closet.
3. There was visible dust on the wood frame of the closet closest to the bed.
4. We did not request daily cleaning of our room but did request a change of towels and that the trash be emptied. It was hard to get housekeeping to understand or be consistent.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Judy, thank you for your detailed feedback. It's valuable to hear about your experience, and the mentioned room issues will be looked into for improvement. The team will also work on enhancing communication to ensure requests are better understood and fulfilled. We hope to welcome you back for an even better stay in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Patricia, the team is committed to ensuring every guest has a wonderful experience. Your feedback is very important, and we would appreciate any additional comments you might want to share about your stay. This will assist us in making improvements. Thank you for your time.
by A verified traveler
Posted 11 Nov 2024
EVERYONE STAFF WAS SO KIND
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Guadalupe, we’re delighted you loved your experience at DoubleTree Golf Resort Palm Springs. Our team members truly appreciate your kind words. We look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 10 Nov 2024
The rooms were not ready when checking in we waited 2 hours and they give us a room with no view when we paid a room with balcony and golf course view.
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Javier, thank you for sharing your experience. It's disappointing to hear about the inconvenience during your check-in process. Ensuring room preferences is important, and efforts are made to accommodate such requests. Your feedback is valuable and assists in improving guest satisfaction.
