Ratings based on 49 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from XALAPA
Posted 8 Jun 2024
Central.
Poor water pressure in shower.
Some construction on outside of the hotel.
Staff very friendly.
Comment from Hotel Management
10 Jun 2024 by Management, Hotel Management
Thank you for sharing your rating and feedback about your recent stay. Your comments are invaluable to us, and we will certainly use them to make improvements. We look forward to welcoming you back in the future to offer you an exceptional experience. Thank you for choosing us as your destination!
by A verified traveler
Posted 16 Nov 2023
The parking space was a little too far
Comment from Hotel Management
16 Nov 2023 by Management, Hotel Management
We appreciate your positive comments about our hotel. We hope to see you again for another memorable stay. Thanks for your choice!
by A verified traveler
Posted 13 Aug 2023 on Hotels
Comment from Hotel Management
14 Aug 2023 by Administración , Hotel Management
Agradecemos sus comentarios .
by A verified traveler
Posted 28 Jul 2023
Service really poor and the location people keep you away all night
Comment from Hotel Management
28 Jul 2023 by Administración , Hotel Management
Gracias por sus comentarios , trabajaremos en nuestras deficiencias
by A verified traveler
Posted 8 Mar 2023
-Blaring music from pharmacy across the street
-1 electrical outlet in entire room
-no lock on 1st floor balcony door
-tap handle broken off
-national anthem blared out across the street at 6:00am
-bells ring every 1/2 hour to nark time day and night
Clean but just short of a dump by liberal Mexican standards
Comment from Hotel Management
9 Apr 2023 by Management, Hotel Management
Dear Guest, Thank you for sharing your recent experience about your visit to our hotel. We are very sorry to hear that your stay has not been entirely satisfactory due to the aspects you mention. We will work in everything within our reach so as not to cause you a better experience on your next visit.
by A verified traveler
Posted 4 Mar 2023 on Hotels
Comment from Hotel Management
9 Apr 2023 by Gerencia, Hotel Management
Nos alegra saber que tuviste una experiencia agradable en nuestro hotel. Nos esforzamos por brindar el mejor servicio y comodidad a nuestros huéspedes. ¡Gracias por tu reseña y esperamos verte pronto!
by A verified traveler
Posted 17 Feb 2023
The hotel is in the center of town - very active and loud. The thin drapes do not block the lights from the building across the street. Only one two-prong outlet, but it doesn't work. Worker offered to let me charge my computers behind the reception desk, but I didn't take him up on it. I had asked if I could charge them in an empty room. I should have realized its location and opted for another place.
Comment from Hotel Management
20 Feb 2023 by Management, Hotel Management
I'm sorry to hear that you had a negative experience during your stay at our hotel. We appreciate your feedback and apologize for any inconvenience you experienced.
by A verified traveler
Posted 31 Dec 2022
by A verified traveler
Posted 28 Nov 2022
Good property for the price you pay. The only inconvenience is the bell ringing every hour and even at night.
Comment from Hotel Management
30 Nov 2022 by Hotel las brisas , Hotel Management
Gracias por su conentario . Lamentamos inconvenirniente de reloj del palacio municipal esta fuera de nuestras nanos resolver
by A verified traveler
Posted 22 Nov 2021
The people were helpful and pleasant. The hotel was economical.
Comment from Hotel Management
27 Jun 2022 by terri, Hotel Management
muchas gracias por sus comentarios
