Ratings based on 66 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2021
Rude staff except for Ruddy, he was the only person that helped us… front desk is terrible, restaurant closes at 6pm after that you’re on your own! Wouldn’t recommend
by A verified traveler
Posted 9 Dec 2021
Hotel was empty, almost abandoned, restaurant was closed, bar was closed, no reception, I received the room key through a security person who was guarding the door of the property, the television did not serve internet or service of any kind. a very ugly place I would say.
by A verified traveler
Posted 10 Aug 2021
by A verified traveler
Posted 22 Jul 2021
enjoyed the property and staff was exceptional....
Didn't like the fact that the website did't let us know that the restaurants were closed on Monday and Tuesday
by A verified traveler from New jersey
Posted 19 Mar 2020
Room was spacious and near the water.
Lack of hospitality. Food was very expensive. Restaurants are closed at 6 in the evening leaving us with no other option.
Deal included breakfast but no option for vegetarian. No buffet as mentioned in the Expedia site
by A verified traveler
stay elswhere for cheaper than this rundown resort
Posted 8 Jan 2020 on HotelsRun down property without proper management. The restaurant on the hill eith the view did not work. They wanted us to pay extra for a kayak rental ($5 for 30mins!!!) while all the surrounding properties charge a daily beach access that covers a lot of things including kayaks for like $6-7.The stuff at the reception did not know or were not helpfull with the information about the region. They advertise diving in the lake on their web site but when we asked the guy at the reception it was like news to him that there is diving in the lake and he was not helpful. Their map shows some hiking trails but whwn we asked them for more information again they just said that there is no trail. The included breakfast quality was below average. So our last day we spent at the Paradiso hostel as they had sups for rent and good food and drinks.
Comment from Hotel Management
3 Feb 2020 by Sara, Hotel Management
Hello dear Erykah, We are sorry to hear about your experience. Just to give you some feed back. It is tru that the restaurant on the hill is not working but we have 2 other restaurant working. We have to charge kayaks, the other place dont because They charge for entrance, we dont charge for entrace so it is the same. We have trail as shown in the map but in this season of the year we recomend not to go to our guest, so this was for your safety.
by A verified traveler from UK
Posted 31 Dec 2019
The hotel was almost empty, it's quite run down. Dogs roaming around. Cats too. Fleas in the room.
Terrible communication. Told breakfast was in a restaurant that's closed. Other restaurants close at 6 pm. Didn't find out from staff until too late.
A couple of staff were good. Security and Pizza restaurant.
Comment from Hotel Management
7 Jan 2020 by MM, Hotel Management
Hello Christopher, We are sorry to read this and that your expereince was not good. Please give us a call to Marketing department 2520-2085 to make you an offer and try to change your experiencie into in a good one.
by A verified traveler from Miami, Florida
Posted 10 Oct 2019
The unique sound of Nature/Jungle in the mornings, beautiful sunset in front of the lagoon
Comment from Hotel Management
11 Oct 2019 by Apoyo Resort Staff, Hotel Management
Dear Maxwell, Thank you so much for your comment. We, as the staff, aprecciate this. We hope you visit Apoyo Resort again.
Best,
by A verified traveler
Posted 25 Jul 2019
Pool dirty and not maintain. Price was high for food
Comment from Hotel Management
25 Jul 2019 by Apoyo Resort, Hotel Management
We are sorry to hear that comment. We will check inmediatly with the staff what happened with the pool.
Regarding the prices of the food, those prices have been our prices for the last 3 years, and We try to maintence them , We have the same prices of the rest of the restaurants in the area.
Please come again and give us the opportunity to change your experience with us.
by A verified traveler
Posted 3 Jul 2019 on Hotels
Wonderful
Comment from Hotel Management
25 Jul 2019 by Apoyo Resort, Hotel Management
Thank you so much for your comment dear Arellys. We hope you had enjoyed your stayed with us.
Best Regards!
