Ratings based on 341 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jul 2024 on Hotels
The staff was great. Rooms were charming but with some wear and tear. The restaurant was terrible.
by A verified traveler
Posted 26 Jun 2024
To far away from centre of town for us but did have parking at an extra cost which I thought was a bit cheeky
by A verified traveler
Posted 17 Oct 2023 on Hotels
by A verified traveler
Posted 7 Oct 2023
by A verified traveler
Posted 24 Sep 2023
Charming old hotel, but rundown and frayed around the edges. Kind staff.
by A verified traveler
Posted 29 Jul 2023
by A verified traveler
Posted 22 Jun 2023 on Hotels
Staff were great, very helpful, hotel was clean, & tidy, pool was very handy, hotel was a little out of the city, however shuttle bus was a great help.
by A verified traveler
Posted 19 Jun 2023
We would have liked the pictures to show the true different rooms. I guess we thought we were getting the Presidential Suite per the pictures. I thought we were staying in the villa but were in a different building. Thought there was a hot tub but that is in the PS. When we arrived they were very flustered by having booked 4 rooms thru Expedia. They were friendly but very overwhelmed. They gave us the key to someone else’s room so we went it to a room with other peoples belongings (for one room). To turn on the ac you needed to go back to the front desk for them to turn on and then back again to get a remote. Once settled we all wanted pizza. So we ordered pizza from take out and we brought back to the hotel to be told we needed to sit outside. We were not allowed to eat in the hotel because they didn’t serve pizza. We sat on the terrace and were eating and then told NO you can’t eat here you need to go to the pool and eat on the small tables. And then when we went to move we were told we could stay there just that night don’t do it again. The following night I was walking thru the hotel to watch the same staff member moving tables and chairs to accommodate two other parties with pizza. And he told me it was because Superman delivered the pizza. So we ordered pizza again and this time was allowed to eat the pizza in the bar area. Not happy at all! All 7 of us were very offended.
by A verified traveler
Posted 17 May 2023
by A verified traveler
Posted 25 Jul 2022
Excellent staff. Food was great, rooms were clean and spacious. We’ll be back in the future!
Comment from Hotel Management
28 Jul 2022 by Debora, Hotel Management
Hi,
Thank you for your feedback!
We can't wait to welcoming you back to our hotel.
Best Regards,
Debora
