Ratings based on 436 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Airone is a beautifully designed hotel in a great location. The staff (especially Valeria and the young woman with the blue eyes and curly blond hair at reception) were wonderful, patient and helpful. Also the ladies who were making the food were very sweet. All the staff were very nice. My room was a bit dusty when I arrived. Dust on the bedside tables and on the fridge. It wasn't as clean as I would have liked. Some area carpet rugs would be nice to absorb the echoes of the people in the hall. Without the rugs the whole place is quite noisy because of the echoing sounds. The First night I slept very well but the second night a family moved into the room beside me and the kids were very loud until about 12:30pm at night. I wish that families would have their own area in the hotel. I woke up to very loud banging sounds. The room attendant was throwing blankets from a large rolling basket onto the floor in front of a storage closet. I opened my door to express my dismay at the noise. She didn't understand and continued with the noise. I think it would be helpful for the staff to be trained about how to be quiet around the hotel while cleaning. Ei. gently setting down items, not slamming doors when cleaning, not speaking loudly in the halls in the morning when people are sleeping. Less plastic in the rooms. The paper cups are wrapped in plastic. Have pitchers of spring water in the room rather than plastic bottles. Use liquid soap dispenser instead of bars of soap.
by A verified traveler
Posted 4 Oct 2024
Excellent staff. Big spacious clean room. Great lunch at their restaurant. Beautiful property.
by A verified traveler from Owings Mills
Posted 21 Sep 2024
Beautiful hotel
by A verified traveler from Chicago
Posted 17 Sep 2024
Like: hotel old world charm; staff was friendly and helpful
Dislike: not enough electrical outlets for charging technical regalia and electrical outlets that were provided were not conveniently placed (ex. In order to use kettle provided it was necessary to move it from the desk where it was located to another area and then unplug the clock that was there to provide a plug for the kettle. Very annoying)
by A verified traveler
Posted 11 Sep 2024
Very friendly staff and a nice clean room
by A verified traveler
Posted 6 Sep 2024
Wonderful staff kind and helpful! Good services , clean rooms good breakfast and modern premises. The only downside is that then hotel is not close to the city center so you need a car or a taxi.
Overall, very good
by A verified traveler
Posted 17 Aug 2024
by A verified traveler
Posted 17 Aug 2024
We enjoyed the breakfast. The rooms were clean, and the staff were very friendly. The only inconvenience we had was that the Internet connection was very slow in our rooms. I definitely recommend this hotel!
by A verified traveler
Posted 16 Aug 2024
Great place, very nice people
by A verified traveler
Posted 21 Jul 2024
clean, tidy and good customer service. I want to specially mention it is a very comfy bed.
Comment from Hotel Management
29 Jul 2024 by Airone Staff, Hotel Management
Dear Guest, thank you for choosing Airone City Hotel for your stay in Catania and for taking the time to write your positive review. We are pleased that you have found our staff friendly and that you appreciated the bed in your room.We will be waiting for you in the future in order to repeat the pleasant experience.Kind Regards,Airone Staff
