Ratings based on 210 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Terrible service and dirty room!! Tv not working right!!
Comment from Hotel Management
4 Jul 2024 by Peter, Hotel Management
Dear guest, Thank you for staying with us and sharing your feedback with us. We are sorry that you don’t seem to have had a good experience. We apologize for this and hope that you will give us an opportunity to restore your confidence in us on a future visit. We hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Thank you for taking the time to rate your stay. Best Regards,Customer Care Team
by A verified traveler
Posted 21 Jun 2024
Very basic, no coffee or other amenities. OK location, overall fine, bad BO from lady working the check in!
Comment from Hotel Management
22 Jun 2024 by peter, Hotel Management
Dear Guest,Thank you so much for your valuable feedback. We look forward to hosting you soon! Warm regards, Customer Care Team.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Peter, Hotel Management
The guest didn't stay at the hotel. Thanks.
by A verified traveler
Posted 9 Jun 2024
Dirty bathroom, insects on the bathroom and bedroom. Trash in side bedroom, dirty towels. DO NOT STAY HERE!!!!!!!!!
DO NOT STAY HERE!!
DO NOT STAY HERE!!
Comment from Hotel Management
15 Jun 2024 by Peter, Hotel Management
Dear guest, Thank you for staying with us and sharing your feedback with us. We are sorry that you don’t seem to have had a good experience. We apologize for this and hope that you will give us an opportunity to restore your confidence in us on a future visit. We hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Thank you for taking the time to rate your stay. Best Regards,Customer Care Team
by A verified traveler
Posted 2 Jun 2024
There was barely any toilet paper and also did not have a parking spot for my vehicle
Comment from Hotel Management
15 Jun 2024 by Peter, Hotel Management
Dear guest, Thank you for staying with us and sharing your feedback with us. We are sorry that you don’t seem to have had a good experience. We apologize for this and hope that you will give us an opportunity to restore your confidence in us on a future visit. We hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Thank you for taking the time to rate your stay. Best Regards,Customer Care Team
by A verified traveler
Posted 7 May 2024
A category below Motel 6.
I was placed in possibly the worst room in the hotel, in the bowels of the the hotel, there was no light for me to see where the key should go. then I realized that since the room was right on the street, I would never get a good nights sleep. Then the TV remote didn't work..I took it to the front desk and waited 10 minutes for the receptionist to get a battery.(it was missing one battery)..I could hear her on the phone speaking with someone and had to yell for her to call back the party so I could get back to my room. Finally she came out with a bag of batteries. Went back to the room, inserted the battery...still didn't work, then discovered that that spring on the female part was broken, so no contact was possible. She told me that even the back buttons on the TV might not work as the TV brand was very cheap quality.(I'd never heard of the brand) So back to reception (she was very sweet)...I asked for and got another room upstairs...still could hear cars on highway 1, but better than the first room.
No hair dryer, no rubber bath mat for a very slippery bathtub, no in-room coffee maker, and no lobby coffee.
No amenities...no shampoo, etc. and scratchy sandpaper towels. Bed was OK, room was clean, and TV worked in this room
For a $150/night hotel, I'll give this a 2 star rating, well below Motel 6
Comment from Hotel Management
15 Jun 2024 by Peter, Hotel Management
Dear guest, Thank you for staying with us and sharing your feedback with us. We are sorry that you don’t seem to have had a good experience. We apologize for this and hope that you will give us an opportunity to restore your confidence in us on a future visit. We hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Thank you for taking the time to rate your stay. Best Regards,Customer Care Team
by A verified traveler
Posted 24 Mar 2024 on Hotels
Perfect hotel.
by A verified traveler
Posted 18 Mar 2024 on Hotels
by A verified traveler from Redwood City
Posted 18 Mar 2024
by A verified traveler from Orlando
Posted 17 Mar 2024
Our room had uninvited guests there were rats in the walls we could hear scratching we told them and they switched us rooms but still not a good experience
Comment from Hotel Management
18 Mar 2024 by peter, Hotel Management
Dear guest, Thank you for staying with us and sharing your feedback with us. We are sorry that you don’t seem to have had a good experience. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. We hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Thank you for taking the time to rate your stay. Best Regards, Customer Care Team
