Ratings based on 191 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Everything was great!!!
Comment from Hotel Management
4 Nov 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from Roy
Posted 9 Oct 2024
Comment from Hotel Management
14 Oct 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 30 Sep 2024
Garden was well kept. Like the greenery and shaded areas around the pool.
Comment from Hotel Management
3 Oct 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from High Springs
Posted 19 Aug 2024
Perfect for a vacation of pure relaxation, yummy food, beautiful beaches and excellent service!
The rooms are perfect, beds comfortable and the staff goes out of their way to make your stay perfect!
Comment from Hotel Management
21 Aug 2024 by sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 29 Jul 2024 on CheapTickets
Every staff was so friendly and welcoming
Comment from Hotel Management
30 Jul 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Veronica amazing breakfasts
Posted 29 Jul 2024 on HotelsThird stay in a sandals and honestly the best yet. Just perfect. The amazing staff can’t make your stay anymore comfortable. Food amazing especially breakfast with the excellent Veronica doing the eggs just the way you like the, she was special.
Comment from Hotel Management
30 Jul 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 9 Jul 2024
We loved this property! The staff was so nice and accommodating. The rooms were gorgeous!! Will be back!!
Comment from Hotel Management
9 Jul 2024 by sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
9 Jul 2024 by sara, Hotel Management
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
by A verified traveler
Posted 2 Jul 2024
Service was fantastic. So friendly and helpful. Food was delicious.
It has a chill vibe. They had activities and entertainment (In comparison, the Grand St Lucian seemed younger overall and had more of a party vibe).
Beach was big enough. Water was super calm.
Restaurants were great (including the buffet). But if you want to explore the other Sandals resorts, there are shuttles that run all day.
The area around is safe. We walked 10 min up the street to the grocery store to buy candy and stuff for our kids.
We took the helicopter ride to the resort from the airport. Amazing experience ($190 pp). We took the free shuttle back to the airport. It takes about 90 min. I would take Dramamine if you get motion sick. My wife did...and didn't have any issues.
We had a large group. The resort was extremely accommodating in working out meals for us.
Comment from Hotel Management
3 Jul 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 22 Jun 2024 on Orbitz
Staff was so friendly and helpful. Julian at the bistro was one of our waiters and had the best personality and so helpful!
Only complaint was in relation to a massage we got. At the last minute they added on a $55 fee and said it was tax. Wish this could have been shown in the brochure/up front as all other costs for activities were given up front
Shuttle to and from the airport was great and super helpful
Food was amazing and I loved that we got to have dinner at the other resorts. Overall a wonder trip
Comment from Hotel Management
24 Jun 2024 by HP, Hotel Management
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
