Ratings based on 987 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Room was not clean. Door lock did not work properly. Pictures do not match what the rooms actually look like.
Comment from Hotel Management
18 Nov 2024 by Oshane RediResponse Specialist, Hotel Management
Dear David, Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the issue highlighted with the door lock along with the other issue mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 3 Nov 2024
These employees of this hotel are rude, untruthful and don’t know the meaning of customer service!!
Comment from Hotel Management
18 Nov 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Jeff,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. You expressed that the poor customer service you received from the staff hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 3 Nov 2024
Room was terrible
Comment from Hotel Management
18 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Javon. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 3/5 score following your stay. However, you indicated that the room was in poor condition which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concern and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Cinthia,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN INDIANAPOLIS - CASTLETON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
The first room we got toilet was not flushed from the last guest and broken, second room was better but furnitures were not in good condition, broken and chips, the whole night the toilet made strange noise
Comment from Hotel Management
5 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Bo,Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS - CASTLETON. I am sorry that your experience did not meet your expectations due to the conditions of the toilet in the first room, broken chips in the second room, and the other highlighted issues. Your satisfaction is important to Red Roof, so I sincerely apologize for any inconvenience caused. Your comments have been shared with management in an effort to address your concerns. Nonetheless, it's good to hear that the second room was better.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Needs better signage to enter motel lot from street. The beds and bedding were fine, but pillows definitely need replaced. The chair at desk area was very old, vinyl was pealing off and unsafe to sit in. A coffee pot would be appreciated in the room, rather than a hair dryer! Water pressure at sink was almost nonexistent, although in tub the pressure was fine. The bathtub was stained and needed cleaned. I understand the room/motel is a low rated one, but really I wish the owners would take more pride in thd property! Most likely not to stay there again,unfortunately there wasn't any other options of rooms in the area.
Comment from Hotel Management
2 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Leroy, Thank you for taking the time to tell us details about your stay at the Red Roof Inn Indianapolis - Castleton. I am sorry that your experience did not meet your expectations due to the lack of cleanliness and the amenities not working to your liking. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Hello Leighton,The team at the Red Roof Inn Indianapolis - Castleton would like to thank you for sharing your feedback with us. It was pleasing to read that we earned your 5/5 score. However, we would love to read about your stay, so please feel free to share your comments with us. It is through guest feedback that we are able to get a better understanding of our guests' perspectives of their stays.Once again, on behalf of Red Roof, we would like to thank you for sharing your comments with us. We look forward to providing you with more future stays.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Will, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Castleton and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Aug 2024
Reported an issue with front office about leak, was advised by management if we said anything else about. A leak we would have to leave. Maintenance said he fixed issue all he done was caulked around tub however we have video and pics of issue that was never resolved. Also asked double bed during atya and was told we stick with one Queen bed. A couple staff members were very nice however management very rude , disresp ctful, don't care about guest issues or what damage to guest property occurs but I'm already begin legal action
Comment from Hotel Management
23 Aug 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Valued Guest, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Indianapolis - Castleton. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
