Ratings based on 965 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
very difficult for the disabled, I use a cane, and at the reception they gave me a room on the 5th floor, I said it was too high, they knew that only one elevator for two people was working, the other one was inefficient for many years, I understood from the reception, the elevator was being used more than the staff, and it wasn't synchronized, you had to wait a long time, I couldn't take a shower because I couldn't stand up, I needed a chair in the tub, I insisted on getting a room on the ground floor, they told me I could it gives me the 3rd floor, the furniture is miserable, the dirty carpet smelled terribly bad, the position is grand, but the staff at the reception seem corrupt.
by A verified traveler
Posted 23 Jun 2024
Friendly staff, comfy room, great breakfast.
Comment from Hotel Management
24 Jun 2024 by Matthew, The Dragon Hotel, Hotel Management
Dear guest,We are glad to hear you had a comfortable stay with us and enjoyed our breakfast. We appreciate you taking the time to leave us a review.
by A verified traveler
Posted 23 Jun 2024
Rooms very dated . Payed £9 to park in there own car park discusting very poor
Comment from Hotel Management
24 Jun 2024 by -Matthew, The Dragon Hotel, Hotel Management
Dear guest,Thank you for your feedback. We are sorry to hear your stay did not meet your standards. Our car park is overseen by another company so we do not dictate the price. We take all feedback on board and appreciate you taking the time to leave us a review.
by A verified traveler
Posted 17 Jun 2024
Just a dirty grubby hotel noisy outside too
Comment from Hotel Management
19 Jun 2024 by Anastasiia, receptionist, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay.We understand that noise can be a significant inconvenience, and we apologize for any disturbance you experienced. We are currently looking into solutions to better soundproof our rooms and enhance the overall guest experience.Your feedback is invaluable as it helps us identify areas for improvement. We would appreciate the opportunity to make this right and provide you with the quality stay you deserve. Please feel free to contact us directly so we can discuss how we can assist you further.Thank you again for your review, and we hope to have the chance to welcome you back for a much-improved stay.Best regards,
by A verified traveler
Posted 5 Jun 2024
Great property and great location
Comment from Hotel Management
16 Jun 2024 by Anastasiia, receptionist, Hotel Management
Good morning, JosephThank you for your kind words! We're delighted to hear that you enjoyed our property and its location. Your positive feedback means a lot to us.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 2 Jun 2024
Room was very spacious, hotel very clean staff very freindly
Comment from Hotel Management
11 Jun 2024 by Lorena, Hotel Management
Dear Lisa, Thank you very much for your nice review, we hope to see in in a future!best regards,
by A verified traveler
Posted 19 May 2024
I like the location as it is downtown and everything is very accessible. It is easy to get to the bus station and the train station from there.. There is 24 hour service and they attend to everything you need including finding taxis late into the night. The room is comfortable and the staff is very friendly.
Comment from Hotel Management
24 May 2024 by Anastasiia, receptionist, Hotel Management
Good morning, Ann. Thank you for your wonderful review! We’re thrilled you enjoyed our downtown location, 24-hour service, and comfortable rooms. It’s great to hear our staff made your stay pleasant.We look forward to welcoming you back soon!Kind Regards,
by A verified traveler
Posted 15 May 2024
Nothing specific.
Comment from Hotel Management
16 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Victor.Thank you for your review. We appreciate your feedback and are here to assist if you have any specific concerns or additional feedback you'd like to share.Kind regards,
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
19 Jun 2024 by Anastasiia, receptionist, Hotel Management
Good morning, HltoshiThank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously.We strive to provide the best service and accommodations, and it’s clear we fell short during your stay. Please accept our sincere apologies. We would like to learn more about your experience and see how we can make things right. Could you please contact us directly?Thank you again for your review. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
16 May 2024 by Anastasiia, receptionist, Hotel Management
Good afternoon, Ganesh. Thank you for taking the time to leave your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would like to learn more about your specific concerns to improve our service. Please feel free to reach out to our customer support team so we can address any issues you encountered. We value your input and hope to have the opportunity to better serve you in the future. Kind regards,
