Ratings based on 292 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Our only complaint is that the restaurants and bars in the hotel close at 10pm and that was on a Saturday night.
Comment from Hotel Management
20 Nov 2024 by Patrycja, Hotel Management
Dear Steve,Thank you for your feedback.It's great to hear that you enjoyed your stay with us.Please accept my apologies if the Saturday night closing time affected your stay. However, we do have a cocktail bar in the reception building, which closes at midnight every Sunday.We hope to have the pleasure of welcoming you back soon.Warm regards,Patrycja
by A verified traveler
Posted 17 Nov 2024
We like the room very spacious and clean the bus stop is very close which makes it easy to get into central Cambridge and the free day bus ticket is a nice touch the breakfast is very nice and the restaurant is not that busy with plenty of room the car parking is convenient being part of the hotel you just need to book it before you arrive all the staff were friendly and helpful a very nice place to stay
Comment from Hotel Management
18 Nov 2024 by Patrycja, Hotel Management
Dear John,Thank you so much for your kind feedback. We're delighted to hear that you found everything you needed during your stay, and that our staff made a positive impression.We look forward to welcoming you back in the future!Warm regards,Patrycja
by A verified traveler
Posted 16 Nov 2024
Friendly staff
Comment from Hotel Management
17 Nov 2024 by Patrycja, Hotel Management
Dear Kate,Thank you for leaving a review about your stay and for your kind comments about our staff—it brings us great joy to hear such feedback.I hope we will have the pleasure of welcoming you back soon.Warm regards,Patrycja
by A verified traveler
Posted 8 Nov 2024
We loved staying, we travel that way often and have to say that the beds are SO comfortable I have come away wishing I owned the mattress and bedding! The staff are friendly, it is exceptionally clean and the location is perfect for walking into Cambridge. Parking is safe, the area feels safe, great coffee shops, supermarket and one of our favourite cocktail bars 'Dutch'. The rooftop bar is also great serving amazing Pizza's. Overall our favourite spot to stay when we visit the area.
Comment from Hotel Management
8 Nov 2024 by Patrycja, Hotel Management
Dear Rianna,Thank you for your kind words; they truly motivate us to continue our dedication to excellent service. It’s wonderful to know that you enjoy returning to our hotel!We look forward to many more opportunities to welcome you back in the future.Warm regards,Patrycja
by A verified traveler from Winkleigh
Posted 4 Nov 2024
Hotel was great, did not expect to pay for parking as it said parking and was not clear a charge for parking under the hotel on site. cost £15 for overnight,
Dining room was good, had lunch and evening meal. We booked breakfast, a full English, but cooked a long time ahead, even though down for breakfast soon after opening time. Bacon hard and rubbery has was the eggs, not a very good breakfast and at the cost should have been fresh. Better to go to Sainsburys across the road for breakfast. Everything great, but unexpected parking charge and rubbery breakfast.
Comment from Hotel Management
5 Nov 2024 by Patrycja, Hotel Management
Dear Martin,Thank you for your feedback. We appreciate it and use it to continually improve our service.I'm sorry that the parking charge came as a surprise. However, there are some free options around the building—feel free to check with the front desk during your next stay.Please accept my apologies for any disappointment related to your breakfast experience. We will share your comments with the restaurant team.It’s great to see that, despite these issues, you still enjoyed your stay.Warm regards,Patrycja
by A verified traveler
Posted 14 Oct 2024
Great location, close to amenities
Comment from Hotel Management
14 Oct 2024 by Martin, Hotel Management
Dear Christopher,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager
by A verified traveler
Posted 29 Sep 2024
Excellent experience.
Comment from Hotel Management
29 Sep 2024 by Patrycja, Hotel Management
Dear Guest,Thank you for your kind words, Great to see that your experience with us was excellent. I hope we will be able to welcome you back with us soon, Warm regards,Patrycja
by A verified traveler
Posted 25 Sep 2024
The best hotel we’ve ever stayed in. Couldn’t recommend highly enough. Pizza bar on the roof terrace was great. We had some trouble trying to order room service which was dealt with exceptionally by the staff. Would definitely recommend if you’re looking for a modern clean hotel in a beautiful location.
Comment from Hotel Management
26 Sep 2024 by Piero, Hotel Management
my,Thank you so much for your glowing review! We are thrilled to hear that you had the best stay with us and that you enjoyed our rooftop and pizza. Our team takes great pride in providing a memorable experience, and knowing that you loved the beautiful location makes us incredibly happy.We cant wait to welcome you back for another exceptional stay!Warm regards
by A verified traveler
Posted 5 Sep 2024
Great property, very modern but also very cosy. Rooms are very spacious and nicely decorated.
Felt very comfortable at the hotel and price was great. Will definitely come back
Comment from Hotel Management
6 Sep 2024 by Martin, Hotel Management
Dear Gian Luca,Thank you so much for taking the time to post a review following your recent stay at the Hyat Centric Cambridge. Feedback for our guests is incredibly important to us and we teult appreciate you taking the time to share your thoughts with us. We are delighted that you enjoyed your stay and that you felt very comfortable at the hotel and it is fantastic to read that you will be back.Thank you again for your review and we look forward to seeing you again.Kind Regards,Martin NewbouldGeneral Manager
by A verified traveler
Posted 30 Aug 2024
Excellent hotel and Restaurant.
Would recommend to anyone visiting Cambridge.
One glitch was the £15 parking fee per day. Not plainly visible on initial booking.
Non residents visiting the restaurant to join us for a meal also had to pay.
Comment from Hotel Management
30 Aug 2024 by Patrycja, Hotel Management
Dear Laurence,Thank you very much for taking the time to share your feedback with us.I am pleased to hear that you enjoyed your time with us. We charge for car parking due to limited availability, but there are some free options available—please inquire at the desk. Unfortunately, due to the size of our car park, we cannot offer parking for visitors.I hope this won’t deter you from staying with us in the future.Warm regards,Patrycja
