Ratings based on 146 Verified Reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 22 Oct 2024
Lovely property and very well-maintained with attentive staff offering above and beyond help and advice. Priscilla was especially helpful with recommendations about the town and amenities.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Sep 2024 on Hotels
4 out of 5
by A verified traveler

Posted 9 Jul 2024
Natural beauty of the region
Comment from Hotel Management
18 Jul 2024 by Antonia Cavani, Director of Opeations, Hotel Management
Gentile Veronica,grazie per aver soggiornato al Grand Universe Lucca e grazie per il Suo giudizio sulla Sua recente esperienza.Siamo lieti di apprendere che il soggiorno sia stato all'altezza delle Sue aspettative, per questo ci auguriamo di darle nuovamente il benvenuto in un futuro prossimo.Cordialmente,
5 out of 5
by A verified traveler

Posted 6 Jul 2024
exquisite
Comment from Hotel Management
7 Jul 2024 by Antonia Cavani, Hotel Management
Dear Jiongdong,thank you for staying at Grand Universe Lucca and thank you for your nice review on you recent experience.Feel free to reach us anytime you wish to come back.Sincerely,Antonia CavaniDirector of Operations
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Apr 2023 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Aug 2022 on Hotels
5 out of 5
by A verified traveler

Posted 4 Jul 2022
Beautiful property. Loved spending time at the pool and on the restaurant deck. The king bed was a real plus
5 out of 5
by A verified traveler

Posted 2 Apr 2022
Hotel staff are extremely kind, professional and helpful!
4 out of 5
by A verified traveler

Great to enjoy a short family break.

Posted 20 Oct 2021 on Hotels
Family trip for one week. Bit older property and service has been ok but sometimes mixed. Room was very nice got an upgrade. Food is average, better to go to the village. Pool is nice but no children facilities- still lots of families which is nice! Amazing view and nice trail in forest! Would recommend a car to be flexible.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Aug 2021 on Hotels
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