Ratings based on 312 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Magda Ribeiro - Customer Support Barata Hotels, Hotel Management
thank you for the score given to our hotel and service. Hope to see you again.Best Regards
by A verified traveler
Posted 20 Aug 2024
Beautiful location in a beautiful town. Sadly we were received badly. We booked a double room and were promptly allocated a twin in a room without a terrace resembling a cell. The indignant and visibly irritated gentleman at reception initially stated he could not help, and was dismissive. His explanation was that other guests had booked more in advance so they take priority, which is insensible given our booking was made perfectly legitimately with payment in advance. Eventually he grudgingly offered a double room, but with an attitude of superiority versus us as inferiors. The room was ok, but started to smell very bad within hours. The pool was lovely, however consistent with the overall condition of the hotel and its receptionists attitude; in need of a refresh, care and attention. We would not go back.
Comment from Hotel Management
21 Aug 2024 by Magda Ribeiro - Customer Support Barata Hotels, Hotel Management
Dear Alex,Thank you for taking the time to give us your feedback. We are sorry that the situation detailed affected you during your stay, we will check the situation. Thank you for your compliments on the pool.Best Regards
by A verified traveler
Posted 16 Aug 2024
The hotel is perfectly located just literally a few steps from the town. The breakfast was good and plentiful, and the restaurant area was very pretty but why have a lovely restaurant area with a very pretty bar if the bar is never open? In fact there is no way of buying a drink inside the hotel at all so if you're at the pool all day you'd better bring your own! The rooms are very cute with the painted furniture and beautiful tile flooring and are very clean, and the style of the hotel in general is lovely, traditional with nice furniture and pretty touches everywhere, but the hotel is in desperate need of renovation and soundproofing as I don't think it's been touched since the mid 80s! Saying this though the price I paid was pretty cheap so it was good value for money, just a shame seeing such a pretty hotel not quite reaching it's potential.
Comment from Hotel Management
16 Aug 2024 by Magda Ribeiro – Barata Hotels Apoio ao Cliente , Hotel Management
Dear Natalie,We appreciate your comments, which are a valuable aid in achieving our goal of constantly improving the quality of our service, thus increasing guest satisfaction.We regret that the issue mentioned by you has negatively impacted your experience with us. Due to our daily commitment to continuous improvement, we will make every effort to meet all our guests' expectations. Therefore, your comments will be taken into account for the ongoing improvement of our hotel.We look forward to welcoming you again soon.Best regards,
by A verified traveler
Posted 24 Jul 2024
To old
Comment from Hotel Management
25 Jul 2024 by Magda Ribeiro - Customer Support Barata Hotels, Hotel Management
Thank you for your feedback and score, we're sorry we didn't live up to your expectations. We do our best every day to provide quality service.
by A verified traveler
Ok but needs serious renovation
Posted 24 May 2024 on HotelsWorked out for me who were Travelling alone for two nights. Great location, easy to find, next to a pretty city park and a couple of blocks from the historical core. Easy street parking by the hotel’s front door. Comfortable room and bathroom. The whole facility needs serious modernization as all looks (and is) old and worn out. Very lousy breakfast. The pool is tiny and I never saw anyone using it.
Comment from Hotel Management
24 May 2024 by Magda - Customer Support, Hotel Management
Dear guest,Thank you very much for taking the time to leave us your opinion, it means a lot to us to receive your feedback.We hope this is the first of many visits to our hotel.Best regards from the whole team.Magda Ribeiro – Customer Support
by A verified traveler
Gorgeous hotel
Posted 13 May 2024 on HotelsStayed here for one night on a long day trip and it was very cute and typically portuguese. I would stay here again especially for what you get for the price it is a steal. A very cute town with many cute towns around it, really good place to rest on a road trip. I would stay again
Comment from Hotel Management
13 May 2024 by Magda - Customer Support, Hotel Management
Dear guest,Thank you very much for your kind review, your feedback is very important to us.We hope this has been the first of many visits!See you soon!Best regards from the whole team.
by A verified traveler
Posted 6 Apr 2024 on Orbitz
For the 2 weeks I was there the toilet had a horrible smell coming from the pipes. My bed sheets were not changed, sometimes the trash was not taken out and was not given enough toilet paper. The breakfast is the same everyday. When I move the balvony furniture is it placed back the dame way? The cleaning staff has a bad attitude. Your toom will here no fridge or microwave not even welcome water. It is Close to all but not very good. I dont recommend you stay there. Pick another hotel instead.
Comment from Hotel Management
10 Apr 2024 by Magda - Customer Support, Hotel Management
Dear guest, We appreciate your comments, which are a valuable help in achieving our goal of constantly improving the quality of our service, thereby increasing the satisfaction of our Guests.We regret that the fact you mentioned had a negative impact on your experience with us.Due to our daily goal of continuous improvement, we will make every effort to meet all our guests' expectations and, as such, your comments will be taken into account for the continuous improvement of our Hotel.We hope to welcome you back again soon.Best regards,Magda Ribeiro - Customer Support Department
by A verified traveler
Posted 10 Nov 2023
During our stay, we had a couple of personal business items I needed to address and the concierge at the desk, Roy (American translation), was very helpful. Our entire stay was made better by his kind and polite assistance.
by A verified traveler
Great place to stay
Posted 30 Oct 2023 on HotelsGreat hotel in a lovely town. The staff are friendly. The room was large and comfortable. The decor was dated but everything works which is much better than decor. The breakfast was good, someone filling up all the time. Would recommend and stay again.
by A verified traveler from Calgary
Posted 12 Oct 2023
Dollar by dollar an excellent option and value. The hotel’s staff simply great and super friendly (congratulations to all of them)
