Ratings based on 92 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024
Everything at the Kairos was great. Breakfast is a must and overall the room family room was comfortable.
by A verified traveler from Federal way
Posted 2 Aug 2024
We just had the most amazing three nights at Kairos at Lake Garda!!! Amazing staff, breakfast and room is very comfortable and cosy!
by A verified traveler from Roseville
Posted 20 Jul 2024
Nice property, excellent breakfast
by A verified traveler
Amazing service
Posted 24 Sep 2023 on HotelsIt was a pleasure staying in this hotel. The service was above and beyond, particularly Miss Dianna at the front desk and Miss Oksana at breakfast time. The staff was wonderful and provided an excellent service, the hotel is convenient and nearby attractions for kids and families. Highly recommended, I wish we stayed there longer!
by A verified traveler
Posted 25 Jul 2023
Very friendly and courteous staff. Room was perfect for our needs, very clean and comfortable. Great breakfast with a lot of options.
by A verified traveler
Loved it
Posted 20 Jun 2023 on HotelsGood room, great breakfast, friendly and helpful staff - would thoroughly recommend
by A verified traveler
Posted 9 Sep 2022 on Hotels
by A verified traveler
inflexible, unhelpful, untruthful
Posted 4 Jul 2020 on HotelsWe tried to cancel/rebook our reservation because travel restrictions prevented us from traveling to Italy from the US. The hotel was completely inflexible and even claimed that the reason they were refusing to refund the reservation was because we requested the refund only on the day we were supposed to arrive. That is simply untrue. We had been in correspondence with the hotel for more than a week. The hotel may be a wonderful place to stay, but we will not go there on account of the poor way we were treated.
Comment from Hotel Management
21 Jul 2020 by Kairos Garda Hotel, Hotel Management
Dear guests,
we are really sorry to receive this kind of review because we do care about
our guests and we always do our best!
During this difficult Covid period, we did a lot of refunds and vouchers to
our guests even if there were not entitled to recieved them because for
some countries there were not ministerial laws that forbade travelling
to/from our destination.
We always managed to find a solution with our Guests beacuse we were fully
aware about the very difficult moment for every body, also for us as hotel.
In your specific case, only when we wrote you to reconfirm your
reservation, you told us that you woulnd't come. Therefore, we kindly
asked you two times to cancel the two rooms you've booked in order to
resell the rooms to other guests and arrange a refund or voucher for you
but you did not cancel them: we therefore had to keep your rooms and
wouldn't be able to resell them to other guests.
Expedia policies says this is a no-show and there's the full charge.
For any further details, we remain at your disposal.
We send you our best regards
by A verified traveler
Posted 17 Apr 2020 on Hotels
by A verified traveler
Posted 5 Jan 2020 on Hotels
A wonderful , cozy, friendly hotel. Rooms are clean and spacious . Cornetti were delicious. kids loved it.
Svetlana
