Ratings based on 46 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
This stay was our favourite in over a month of travelling Spain and Portugal. It is so unique! The castle is stunning and the vistas are incredible. The rooms are large and quiet and the restaurant was so delicious and extremely fairly priced. We had 3 starters, 2 mains a bottle of wine and two glasses of sherry for under 75€.
Cannot recommend the is stay enough!
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 11 Jun 2024
Lovely spot, but don't go in summer. No AC in my room at least.
Comment from Hotel Management
21 Jun 2024 by Management and commercial department, Hotel Management
Dear Christipher,Thanks for your visit and for your comment.IThe air conditioning problem was due to a momentary failure. I assure you that you can come in summer and enjoy the beaches of Málaga or Cádiz, which are 20 minutes away. Best regards,
by A verified traveler
Posted 2 Apr 2024
Property is beautiful and truly a unique experience. The restaurant was small, but the food was wonderful.
Comment from Hotel Management
8 Apr 2024 by La dirección y departamento comercial, Hotel Management
Dear Temple,Thank you for your reservation and for your visit to our hotel.Our hotel has a unique location just as other hotels in Tugasa are located in truly wonderful towns.Thanks for your comments
by A verified traveler
Posted 12 Mar 2024
Lovely very clean room with beautiful view. Good breakfast. Staff were very nice.
Comment from Hotel Management
25 Mar 2024 by La dirección y departamento comercial, Hotel Management
Dear Christine, Thank you very much for your reservation and for your comments.Our staff strives daily to provide extremely careful service.The views from the hotel are a thing of nature. :)Thank you very much for staying at one of our Tugasa hotels
by A verified traveler
Posted 8 Mar 2024
Natural surroundings and historical ambiance were incredible. The staff was friendly and helpful. We are highly likely to return if we find ourselves in this part of the world again. A very unique hotel.
Comment from Hotel Management
25 Mar 2024 by La dirección y departamento comercial, Hotel Management
Dear Alex, Thank you very much for your reservation and for your comments.Our staff strives daily to provide extremely careful service.Your comments will help us ensure that clients like you come to this unique hotel.Thank you very much for staying at one of our Tugasa hotels
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by La dirección y departamento comercial, Hotel Management
Thank you very much for your reservation and for your comments.Our staff strives daily to provide extremely careful service.Your evaluation gives us energy to continue with our workThank you very much for staying at one of our Tugasa hotels
by A verified traveler
Couples getaway
Posted 8 Nov 2023 on Hotelsby A verified traveler
Great place to stay for couple of nights
Posted 12 Oct 2023 on HotelsThe first thing to say is 2 watch out for the signs up 2 the property there a little hit and miss we parked up in the first car park had 2 drag a heavy suitcase in the heat on cobbles very difficult there is a much higher car park with limited space but you can unload here then park the castle is really nice views outstanding golden eagles flying around i would say that a 2 night stay would be enough as not much to do apart from bird watching and walking the rooms are nice but bathroom we had needed updating if a little more was spent on this hotel it would be five star it only has 9 rooms and about 6 houses to rent we had breakfast and evening meal the breakfast is served in the hotel evening meal is in a local restaurant just yards from hotel meal service was slow only one member of staff trying to service 9 tables at once i did contact the hotel to inform them that my wife was a vegetarian they email back and said no problem they could cater but turned out they couldnt to be honest they didnt have a clue offered salad with ham on it ? REALLY they said sorry that they would get mushrooms for the next evening they didn't turn up and offered soup with egg bits floating around thats after been served chicken soup the meal was a
disaster to be completely honest don't let that put you off staying here as the property really amazing front-of-house staff upon checking out I think it would be the norm to ask if everything ok did we enjoy our stay didn't even bother
by A verified traveler
Memorable Castle stay
Posted 8 Aug 2023 on HotelsWe were very impressed! The castle is unique. Lots of places to explore. And the views!!! Not great for anyone with any kind of mobility issues. Dinner was very good. Staff were friendly.
