Ratings based on 257 Verified Reviews

4.6 out of 5
76% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 26 Dec 2024
The Palazzo is a very well designed spa resort in a pretty area with excellent dining options. The staff is generally friendly and very helpful and we had excellent dinners and massages. The maitre d in the restaurant in the mornings was very good natured and helpful in providing me with take out coffee for my wife who likes to stay in bed to drink her coffee. The rooms were comfortable and well designed (we stayed in a superior room on our first visit and a deluxe on our second visit) and the bathroom amenities were of good quality) The only disappointments were with the TVs in the rooms which were not smart so we could not watch Netflix on them and the pool table in the hallway which was just for show. The only minor hiccup was at check out on our second visit. I had hit on the golf range one afternoon and was told to buy tokens at the spa, which I did. Then at check out there was a charge for the tokens, rental clubs and the use of the range. I told them I had my own clubs and that I was never told that there would be a charge in addition to the tokens to use the range so we had to wait for someone from the spa to come to the front desk to settle the matter. Finally, the rental was reversed but the charge to use the range was not. It was not about the money, it just it seemed petty not to reverse the additional ten euro for use of the range after we spent a good deal of money at the resort. Regardless, it is a nice place to relax and very close to 5 stars.
5 out of 5
by A verified traveler

Posted 18 Dec 2024
Very well designed getaway with excellent dining
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jul 2024 on Hotels
5 out of 5
by A verified traveler

Posted 15 May 2024
Overall a very nice hotel deserving of a 4 star rating. Beautiful views, large rooms, ample breakfast offerings, large spa with a lot of saunas, pools, etc. Gym could use some more equipment but it’s not bad. Parking near your room can be a challenge but it’s no more than a few hundred meters at most. I would recommend this property.
5 out of 5
by A verified traveler

Posted 16 Jan 2024 on Hotels
Amazing stay! We live close by in Bologna and we decided to go for the night - very relaxing. Marvelous spa and great food options. We will definitely be coming back!
2 out of 5
by A verified traveler

Posted 20 Dec 2023 on Hotels
Kicked out of the main pool area early in the morning because they were hosting a loud toga party for a work event. Loud toga party went on until late, reception kept promising it would stop in 10mins for over an hour. Not quite relaxing. Additionally, the wedding we were attending in the event, the wedding cards were ‘misplaced’, hotel staff seen consuming wedding gifts the next day.
5 out of 5
by A verified traveler from silver city

Posted 16 Oct 2023
If you want a great spa…! I think there were 7 pools with fun jets and bubbles.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Aug 2023
5 out of 5
by A verified traveler

Truly unique experience. Excellent all around

Posted 15 Aug 2023 on Hotels
What an excellent experience all around. The hotel grounds are wonderful and so are the spacious and well decorated rooms. The service is great and so are the restaurants. Pools and spa are beautiful, fun and very well kept. We even extended our stay since this was such a serene and great experience.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Jul 2023