Ratings based on 259 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
no heat
Comment from Hotel Management
10 Oct 2024 by Hotel Il Castelletto, Hotel Management
Dear Jose,the heating was promptly turned on, we are in a mid-season in which it is often hot and other times it is coldThe technicians for the activation of the system require a few days before their interventiona cordial greeting
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 3 Sep 2023
by A verified traveler
Posted 21 Aug 2023 on Ebookers
The system I booked on redirected me to another page and automaticly changed the date. I accidently booked the wrong date and when I contacted the Hotel before using any of their service, the didnt want to change the date, refund me or give me a voucher. They took my money for nothing!!!
by A verified traveler
Posted 4 Jun 2023
The photos make it look like a nice country hotel but in reality it is a bit closer to a highway Howard Johnson’s.
by A verified traveler
Posted 13 Jun 2022 on Hotels
Comment from Hotel Management
27 Oct 2022 by Booking Department , Hotel Management
Dear Guest, we thank you for your opinion.We do not know the reasons for this bad grade, but we hope it will give us another chance to leave you with a more positive memory.Cordial greetings
by A verified traveler
Dated and not comfortable
Posted 11 Jun 2022 on HotelsReception staff were ok. Hotel was very old - from the 60’s. Only one plug available. No tea making facils. Miles from anywhere. Breakfast was ok. Not worth the money paid.
Comment from Hotel Management
21 Oct 2022 by Booking Department , Hotel Management
Dear Guest,we are first of all to thank you for choosing Il Castelletto and for having expressed your opinion! We are sorry that some aspects did not satisfy you, we would like to point out that for us it is a pride to have a structure of the 60s and that it was expanded in 2010 by adding 35 rooms with modern furnishings, a restaurant with 200 seats and a wellness center. .When booking, you can choose the newly furnished room and find a convenient bar inside the structure to have tea.We hope to have you back as our guest soon to leave you with a better memory.Cordial greetings
by A verified traveler
Posted 13 Jun 2021
Comment from Hotel Management
27 Oct 2022 by Booking Department , Hotel Management
Gentile Ospite, la ringraziamo per il suo giudizio. Non sappiamo le ragioni di questo brutto voto, ma speriamo che possa darci un'altra possibilità per lasciarle un ricordo più positivo. Un cordiale saluto
by A verified traveler
Posted 23 Jun 2020 on Hotels
Hotel is located on a dual carriageway
It's not noisy, but there is not much local to it
Staff are pleasant, and it's a nice place.
Rooms and bathrooms really could do with TLC
Our toilet flush panel was repaired with sellotape!
Comment from Hotel Management
27 Oct 2020 by Il Castelletto, Hotel Management
Dear Customer,
we are first of all to thank you for choosing Il Castelletto and for having expressed your opinion!
We would like to clarify that the Hotel is not located on a dual carriageway, but simply remains outside and overlooks a state road.
In case of obvious inefficiencies or malfunctions, the Staff is ready to propose alternative solutions.
Sincerely
by A verified traveler
Nice hotel with excellent restaurant and service
Posted 11 Nov 2018 on HotelsFriendly staff in nice hotel.
Restaurant with excellent food and live music (I was there Friday evening.
Possibility of spa in the same building but not included in the price.
Comment from Hotel Management
27 Oct 2022 by Booking Department , Hotel Management
Thanks for this cordial comment! We hope to have you back as our guest soon.Cordial greetings
