Ratings based on 235 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Our stay at Relax Casa Voyageurs was disappointing overall. Upon arrival, the first room we were given was unclean, with dust visible throughout and brown stains in the bathroom sink. We requested a cleaner room, and while the staff accommodated our request, the real disappointment came during breakfast on our second day.
The hotel appeared to be understaffed, with only two people catering to approximately 50 guests during breakfast service. It was chaos!—there were no clean tables available, and the buffet was entirely empty. It was a frustrating experience, as there was simply nothing to eat. When I brought my concerns to the reception and asked to speak with the manager, I was told the manager only arrives at 10 a.m., leaving the hotel essentially unmanaged during that time.
I had chosen this hotel based on its high ratings, many of which were 10/10, but my experience did not align with these glowing reviews, raising questions about their authenticity.
The only redeeming feature of the hotel is its location within a complex that includes a small mall with some decent shops. However, this is not enough to compensate for the poor experience we had. Based on my stay, I cannot recommend Relax Casa Hotel Voyageurs to other travelers.
Comment from Hotel Management
27 Nov 2024 by Salma guest relations, Hotel Management
Dear Abdul , first of all thank you for sharing your experience with us , we regret that your stay was unpleasant and we deeply apologise , please note that your remarks are taken into consideration and we will do our best to improve our services in order to offer you a better experience .Sincerely
by A verified traveler
Posted 15 Oct 2024
Great location next to train station. Rooms are spacious and updated. AC works. Everything was clean, beds were comfortable.
Comment from Hotel Management
18 Oct 2024 by Best regards , Salma guest relations, Hotel Management
Dear Daphne , thank you for writing us a review on Expedia , we are glad that you liked our location , and we are happy that you enjoyed your stay in our spacious rooms , don't hesitate to visit us again .
by A verified traveler
Posted 9 Oct 2024
Convenient location
Comment from Hotel Management
13 Oct 2024 by Kind regards , Salma guest relations, Hotel Management
Dear Amy , first of all thank you for sharing your experience with us , we are truly sorry that your stay was not up to your expectations , please let us know what we could do to make it better in order to offer you a better experience next time.
by A verified traveler from Coquitlam
Posted 26 Sep 2024
Friendly service along with nice breakfast. Would stay here again.
Comment from Hotel Management
28 Sep 2024 by Salma guest relations, Hotel Management
Dear Jason , thank you for writing us a review on Expedia, we are glad that you liked our staff members and our service, we hope to have the opportunity to welcome you again soon .Best regards
by A verified traveler
Not the greatest experience
Posted 23 Aug 2024 on HotelsThe location was pretty close to train station and also next to a mall. But I found the hotel to be a little unresponsive to my emails before I got there. When I got there, my hotel room didn't have shower towel and it was pretty noisy.
Comment from Hotel Management
23 Aug 2024 by Salma Guest Relations, Hotel Management
Dear Anonymous , first of all we would like to thank you for leaving us a review on Expedia , we are glad that you liked our location , however we're sorry that your stay didn't go as planned , your remark about the emails are taken into consideration and we will discuss it with our team , please don't hesitate to visit us again so we can offer you better experience , we will make sure to fix the sound isolation and accomodate your room with towels .Sincerely
by A verified traveler
Family friendly stay
Posted 17 Aug 2024 on HotelsLovely staff, relaxing and comfortable room For our whole family. We travelled with an indant and a toddler, and we were provided with a shared room with doors in between. This was perfect For naptimes to get The children their privacy, but still let us move freely in our room. The breakfast was also nice and suitable For children and grownups. Staff were super nice and helpful with every request, which made traveling with young Kids alot easier.
Comment from Hotel Management
19 Aug 2024 by Salma Guest Relations, Hotel Management
Dear Bilal , thank you so much for leaving us a review on Expedia and for your kind words ,hearing that you had a great stay with your family was a delight , our staff members are here to make you feel comfortable , we hope we can welcome you again so we can give you the treatment that you deserve .Best Regards
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Salma Guest Relations, Hotel Management
Dear Consuelo , thank you for taking the time to leave us a review on Expedia , we are delighted to know that you had a great stay with us , and we hope to see you soon in Casablanca.Best Regards
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
14 Jul 2024 by Salma Relations Publiques., Hotel Management
Chère Maha , merci de nous avoir laissé un avis sur Expedia , nous sommes contents que vous avez aimé notre hôtel , en espérant vous revoir bientôt.
by A verified traveler
Posted 19 Jun 2024
Very close to the train station which was perfect. Room was clean and comfortable. Staff were friendly and helpful and it was nice to be welcomed with a glass of cold lemonade!! Nice and close to a shopping centre and several dining options!
Comment from Hotel Management
20 Jun 2024 by Salma Guest Relations, Hotel Management
Dear Peter , thank you for leaving us a comment on Expedia , we are glad that you enjoyed your stay with us and we hope to have the pleasure of welcoming you again . Don't forget to recommend our hotel to your family and friends!Best Regards
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Salma Guest Relations, Hotel Management
Dear Janice , thank you for leaving us a comment on Expedia , we are glad that you gave us a high rating and we're happy to know that you liked our hotel , we hope to see you again soon in Casablanca.Kind Regards
