Ratings based on 151 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
I enjoyed my stay
Comment from Hotel Management
31 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Mr. Mohamed,On behalf of the entire team at Pestana Casablanca, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Chorouk KrouliGuest Relations Manager
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 3 Oct 2024
Amazing place !
Comment from Hotel Management
4 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Guest,Greetings from Pestana CasablancaWe are happy to see that comment from you knowing that you were satisfied at the hotel. We hope that you will visit us very soon.Looking forward to assist you in any request or any other information.Greatest RegardsChorouk Krouli
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Guest Relations Manager, Hotel Management
Chere Madame Marie,Je vous remercie sincèrement d’avoir pris le temps de partager votre ressenti suite à votre séjour au Pestana Casablanca Ce fut un très grand plaisir pour nous de vous accueillir, et je suis ravi que votre expérience, dans son ensemble, ait été tout à fait satisfaisante, Nous espérons avoir la joie de vous revoir très prochainement. Cordialement,Chorouk KrouliGuest Relations Manager
by A verified traveler
Posted 3 Jun 2024 on Orbitz
by A verified traveler
Posted 20 May 2024
What a disappointment! The only good thing about this property is the excellent location and the spacious apartments. The rest is terrible, staff, food. Rooms not equipped enough. Kitchen useless and old. I asked for a microwave and they brought an old and dirty one. The staff not responsive at all, you can ask for the same thing several times. To make it short, my stay was terrible. I stayed at the Pestana Marrakech and it was very good. The Pestana Casablanca needs improvement.
Comment from Hotel Management
25 May 2024 by Guest Relations Manager, Hotel Management
Dear Mr Aminata, Thank you for sharing your recent experience at Pestana Casablanca As far as your constructive comments are concerned Please be assured that we have well taken note of the same and shared them with our Managers for corrective actions to be taken. Thank you for staying with us and we look forward to welcoming you again soon. Best regards, Chorouk KrouliGuest Relations Mnager
by A verified traveler
No Gym Available
Posted 26 Apr 2024 on HotelsIn the hotel specifications stated its has a gym available but this is not correct.
Comment from Hotel Management
3 May 2024 by Duarte Correia, Hotel Management
Dear Guest,Thank you for taking the time to provide us with your feedback.We will check what happened because we don't have gym available and we will verify that information with Expedia.We apologize all the inconvenience caused and we look forward to welcoming you again at Pestana Casablanca.Sincerely,Pestana Casablanca
by A verified traveler from Miami
Posted 2 Jan 2024
Very nice and friendly staff
Comment from Hotel Management
6 Jan 2024 by Guest Relations Manager, Hotel Management
Dear Guest,Greetings from Pestana Casablanca Hotel.We are happy to see that comment from you knowing that you were satisfied at the hotel. We hope that you will visit us very soon.Looking forward to assist you in any request or any other information.Greatest Regards.Chorouk KrouliGuest Relations Maanager
by A verified traveler
Posted 1 Aug 2023
We loved our stay here. We were right on the beach. The Anfa Mall was a block away for anything we needed (groceries, clothes, water).
The staff was super helpful! They arranged for a pick up from the airport, helped us find a restaurant that was open late & had what we were craving (seafood and drinks), which was difficult to find but she was able to find it. There was a slight block in the shower drain on our arrival but as soon as we called they sent someone up within 15 min to unclog it—even though it was late.
The rooms were huge and spacious, beds were so comfortable that we ended up sleeping in both days. Washroom was great (extra bonus for having 2) and we appreciated the heated towel racks & toiletries. The kitchen was beautiful and even had a washing machine! This was not an issue for us as we didn’t eat in the apt but maybe they could add a few dishes/glasses but that was so minor that it didn’t bother us at all. We would’ve definitely stayed longer if we had the time.
Beautiful hotel and wonderful staff!
Comment from Hotel Management
2 Aug 2023 by Guest Relations Manager, Hotel Management
Dear Mrs Nima, On behalf of the entire team at Pestana Casablanca, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Chorouk Krouli Guest Relations Manager
by A verified traveler
من سيء لأسوء
Posted 20 Jun 2023 on Hotelsالغرفة لايصلها الانترنت يوجد اعطال في بعض الاضاءات وفي دورة المياه عدد الاغطية غير مناسب وكذلك المناشف ولذلك لم اكون سعيد هذه المرة لان
Comment from Hotel Management
24 Jun 2023 by Guest Relations Manager, Hotel Management
Dear Mr MOHAMMAD, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We hope that, overall, you had a positive experience. We would like to thank you for staying at Pestana Casablanca and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards, Chorouk Krouli
