Ratings based on 132 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Just okay.
by A verified traveler
Posted 31 Oct 2024
Very Noise!!!!
So we use this property as our first stop on a tour. We are on level two , the room was rather disgusting. The only good thing is it had clean sheets the beds were tiny & very uncomfortable..We had booked this hotel for our last few days in Morocco as we thought it would be convenient. We stayed on level five this time .. room was a little bit bigger and cleaner. The male staff were rather nice but the female staff certainly need to think about smiling a little .. 😀😀😀
Breakfast is about AU$24, which is certainly not worth it , the first day it was included in our tour. But you have lots of choices to have coffee and croissant out side , The restaurant is quite OK 😎 DO YOURSELF A BIG FAVOR PAY AN EXTRA $15 A NIGHT AND 20 M UP THE ROAD AT THE CALYPSO !!!!
This is a transient hotel. It has bus loads coming in every day. !!!
We had asked about the noise .. the reply was that we had one of the better bedroom rooms on level 5 & that the noise would not be as bad …
Our air port transfer was good & after 3rd time asking … they let us pay with a credit card ..
be aware that a lot of places do not take credit card. Approx $60 Australian You do need to have cash with you…
The location is Central with Quite a few money exchanges around you. If I had my time again, I would’ve spent the money and stayed at the Calypso …. Booking for afar sometimes it’s tricky .. photos May have been taken 20 years ago in its heyday .. ..
by A verified traveler from LIMASSOL
Posted 24 Apr 2024
Lots of markets within easy walking distance to find anything and everything you may want or didn't realize you needed. Breakfast buffets were great, add it to your reservation and save the hassle of buying it each morning. Staff was very helpful and went out of their way to make my short stay enjoyable. Plenty of food choices in the area.
by A verified traveler
Posted 21 Sep 2023
Location is central - close to the Medina. Rooms were comfortable and clean. Staff was pleasant.
The only issue we had was with the restaurant. Six of us had a la carte dinner, but we’re disappointed that many of the menu items were not available (sushi, sandwiches, many other categories of food). The drinks and food took at least 30 minutes. Food was good, when it arrived, but it seemed that all staff were focused on the buffet only.
by A verified traveler
Posted 19 Sep 2023
Reception staff rude - the porters and housekeeping however, were lovely. It was just the ladies on the front desk who could not be less bothered to help you or be polite.
Food ok. A few flies on the buffet.
Rooms are spacious - comfy beds.
The surrounding area is not very safe. Major main road, loud and busy all night. Probably ok for a one night stay. Would not recommend any longer here due to the poor location.
Location & reception staff / concierge have let this place down.
by A verified traveler
Posted 22 Jun 2023
by A verified traveler
Posted 4 Jun 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by Oum Palace Hotel & Spa Casablanca, Hotel Management
Thank you for choosing our hotel for your stay!It was a great pleasure to learn that your stay in our hotel has brought you complete satisfaction.For this reason, we would like to welcome you once again to Oum Palace Hotel & Spa.
by A verified traveler
Posted 11 May 2023
The staff were really helpful.
Comment from Hotel Management
14 May 2023 by Oum Palace Hotel & Spa Casablanca, Hotel Management
Thank you for making our hotel your choice for your stay, and for taking time to write this delightful message.It is a pleasure to know that you were satisfied with your stay with us.Your encouragement is a real source of motivation for us.Hope to see you again very soon.
by A verified traveler
Posted 7 May 2023
Basic accommodation, Quite close to train station, no towels provided at first, AC was difficult to manage, bathrooms were clean
Comment from Hotel Management
14 May 2023 by Oum Palace Hotel & Spa Casablanca, Hotel Management
First of all, we would like to thank you for choosing our hotel for your stay. We would like to thank you very much for your comments regarding the quality and the staff of our hotel. We will take your remarks into consideration. We will always do our best to improve the comfort of our customers.We hope to welcome you again very soon during your next visit to Casablanca.
by A verified traveler
Posted 28 Apr 2023 on Hotels
Hotel is fine- AC is ok- did have some mold in shower and the street is very noisy - would have been really bad without a sound machine- good bfast
Comment from Hotel Management
14 May 2023 by Oum Palace Hotel & Spa Casablanca, Hotel Management
Thank you very much for choosing the Oum Palace Hotel & Spa for your stay in Casablanca.The feedback from our customers represents a real development opportunity for us.We will take your remarks into consideration. We will always do our best to improve the comfort of our customers.We hope to welcome you again very soon during your next visit to Casablanca.
